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Most recently answered consumer rights questions
I've received a letter from a collection company saying I didn't attend court in a different county regarding a car I've never owned. They sent letters to my old address so I wasn't aware of this. I called...
In April 2016 I bought a 2014 Vauxhall Zafira Tourer with 9500 miles on it. Now, just 11 months and 6000 miles later, the clutch has burnt out. The car is still under the manufacturer's warranty but the...
I bought a MINI from an approved dealer 12 months ago, it was an ex demonstrator. It recently developed an issue with the air con. When I took it into my local authorised MINI repairer they said it was...
I've just bought a 2009 Citroen Dispatch 1.6 off a dealer after part exchanging my old van. After driving it for a few days, I've noticed some oil spots on the floor and sometimes what I believe to be...
I purchased a 2012 Volkswagen Golf 2.0 TDI Bluemotion that had done 44,000 miles from a Volkswagen used car dealer. Within the first month, I noticed that the interior light and windscreen washer weren't...
My 2013 Ford Fiesta 125 Ecoboost has a failed cambelt. Ford recommend changing at 150,000 miles, but mine failed at 108,000 and it has a full service history from new. I've been told by Ford that it's...
A friend bought a car eight weeks ago from a broker who was introduced through autoeBid. Both promised in writing that the car would be first registered to my friend. We chased the DVLA when the V5C didn't...
I had a faulty clutch on my 2003 Vauxhall Vivaro. My local garage stripped the van and I supplied the clutch from a reputable dealer.The garage fitted the clutch and when it did not release they said it...
I recently had an oil filter change on my 2007 Mercedes-Benz 300SL. The EGR light has come on. I've checked the oil level, which is very high (about 1cm over maximum), and suspect that the catalytic conveter...
Can a HPI car bought brand new be rejected on grounds of unsatisfactory quality alone or does it have to be unsatisfactory quality and not fit for purpose? I have an independent vehicle examiner's report...