The paintwork on my Mercedes-Benz SLK is lifting - should the dealer offer a FoC replacement car while it is resprayed?

I purchased a 2013 Mercedes-Benz SLK, in immaculate condition, last April from a main dealer for £20,250 with 8000 miles on the clock. The garage informed me in December that the vehicle needed a complete...

Why are dealer lease deals more expensive than those online?

I'm moving towards leasing my next car, previously always having bought cash. However, the dealer lease deals seem more expensive than those offered online. Is the dealer acting as a third party thereby...

A garage has damaged our tailgate but won't admit liability - what do we do?

My wife took her Volkswagen Polo back to the main dealers for a service, where she has always had it serviced since she bought it there. When she collected the car she noticed that the tailgate had a huge...

After seven months of problems with my Citroen C4 Grand Picasso can I return it?

I purchased a 2008 Citroen C4 Grand Picasso on 29 July 2016 with a warranty. Within a week I had bought two new front tyres and windscreen wipers for the car as they were in a poor state. A few months...

What discount should I aim to get on the old model SEAT Ibiza?

I'm interested in buying a Seat Ibiza 1.4 Eco TSi 150. This model is due to be replaced in July this year. The list price is £17,945 with red paint and a space saver wheel. What kind of discount should...

What do I do if the dealer refuses to refund my deposit?

I've put £100 down for a car and was waiting for the decision of the finance company. I was refused by the finance company and now the dealer won't refund my money even though he wrote that the £100 was...

Just repaid the lease on our Skoda Octavia and it's now stopped working - can we get our money back?

My 2012 Skoda Octavia stopped working after 4 years of ownership from new. The dealer cannot work out the fault, we repaid the lease 5 days before the car stopped working. Any chance of getting money back...

What are my legal options against a dealer who didn't tell me my Volkswagen Caddy had accident damage?

In January 2015 I purchased a used 2013 Volkswagen Caddy van (15,000 miles) from a Volkswagen branch. So far I've needed a new rear axle replaced under warranty after it was found to be bent (Feb 2016)...

My warranty does not cover my broken 2015 For Focus because the wrong oil was used - what do I do?

I bought a 2015 Ford Focus ST TDCi and have done 17,402 miles. It has now broken and I've been told by Ford it is not covered by warranty because the wrong grade of oil in it. It has cost me a lot of money,...

How can Carwow offer discounts though main dealers?

I'm thinking of buying a new car this year. How is it that a company, like Carwow, can offer cars with a discount through main dealers?