My car was stolen two months ago but the insurer is refusing to pay in case it is found?

My car was stolen and the insurance company accept it was a professional theft (non-keyless car taken without keys), however, they refuse to pay out after two months 'in case the car is found'. The police...

My daughter's car was stolen without the alarm being set off - how did this happen?

My daughter's 2013 Ford Kuga was stolen two days ago from outside her bedroom window at night. We're stumped how the thief gained access without setting off the factory alarm. It was parked in a communal...

Will undeclared points on a licence invalidate our insurance claim on a stolen car?

My car has recently been stolen and my partner has three points which she failed to tell me about. The insurance want codes for her licence as she’s a named driver and i’m worried this will invalidate...

What's the best way to prevent keyless entry car theft?

How can I protect my keyless entry car from being stolen?

Our car was stolen and used in a crime - do we have to accept it back from the insurer?

Our car was recovered after being stolen and used in a crime. It looks like we will have to take it back from our insurer even after giving them the keys and logbook. My wife is traumatised by all this...

My car was stolen using a car key stolen from my house - why was this settled as an at fault claim?

We were burgled at Christmas and our car was stolen using my wife's car key. This has now been settled, but it's been registered as an at fault claim. How is the theft of a locked, alarmed and secured...

My friend's spare key was stolen - how do we ensure the thief doesn't come back and steal her car?

A friend of mine has come back from holiday to find her house has been burgled. She took her car with her, but the burglars have taken her spare set of keys for the MINI. We've blocked the car in for tonight,...

Our car was stolen while we left the keys in to defrost it - can we claim for any damage?

Our car was stolen a couple of months ago. Unfortunately, it was during the icy weather so we were defrosting the car. We left the keys in it for a few seconds to retrieve gloves from the house. A car...

My new car was stolen and recovered with an extra 2000 miles on it - can I ask the insurer to total loss it?

My three-month old Audi S3 was stolen and recovered three weeks later. It was bought from new and was still in showroom condition with 1800 miles on it. It now has an extra 2000 miles on the clock, is...

Does keyless entry theft only apply to cars with a push start button?

Does keyless entry theft only apply to cars with a push start button, or all cars that are opened with a key fob? I would like to be clear so that we can take appropriate security action.