We had a courtesy car following an accident - who pays for this?

My wife had an accident in 2016 when she was hit on a roundabout by a car coming onto the roundabout. Her car was repaired and while being repaired she had use of a courtesy car. A few weeks ago she received...

An engine replacement for my van has taken seven weeks to sort out - is that fair?

My 2014 Ford Transit is fully serviced, but blew a piston (or that's what we were told). The issue happened with six weeks warranty left, but I've been waiting nearly seven weeks for new engine. Ford refuse...

My insurer have handed my claim to an accident management company - should I be wary?

My insurance company, Hastings Direct, have referred me through to Auxillis for repair work and hire car following an accident. The other driver went into the back of me, but he is disputing liability...

A dealer crashed my car and is repairing it for free, but can I get anything else out of them?

I took My 66-plate Skoda Octavia to the Skoda dealer with a tyre monitor problem, which they fixed. But after they washed the car, the service receptionist crashed my car into one of the new cars on the...

I had a courtesy car after an accident - why is the insurer now refusing to cover the hire car costs?

I had an accident in May and was advised by my local garage to contact an accident management company. They replaced my damaged Audi A6 with a BMW 5 Series courtesy car. I signed documents, but failed...

A driver hit my car and admitted liability - why am I now being taken to court for a counter claim?

I was involved in a car accident last year and the other party admitted liability. His insurance company rang and confirmed liability both to me and my insurers. My insurance duly paid for all the repairs...

A garage that lent me a courtesy car five years ago now wants £1700 - what do I do?

I had a car accident over five years ago, the driver was convicted of dangerous driving. I had just bought the car and it was written off five minutes after leaving the garage. The garage had let me drive...

Is it normal practice to sign a credit agreement to have my car repaired?

Several weeks ago another vehicle ran into the back of my car causing minor damage; cracked number plate and small star shaped crack to bumper. Insurance is with Hastings, who have passed me onto Auxillis,...

Should my insurer give me a courtesy car equivalent to my vehicle?

I had a low impact bump causing damage to rear bumper and small dent to body work above bumper. I claimed on my insurance and my Toyota RAV4 was allocated a date for estimate to be carried out at appointed...

Should I take up the option of a courtesy car following an accident?

Should I take up the option of a courtesy car following an accident? The extent of damage to my Honda Civic has not been estimated as yet but, bearing in mind that the car is a Y registration, it my well...