A dealer is refusing to honour a six month warranty - what do we do?

A friend of mine bought a car from a dealer with six months warranty. After five months the head casket has blown and they are refusing to repair it. Where does she stand?

I sold my car privately and the new owner now says it is unroadworthy and is taking legal action. What should I do?

I sold a car for £3000 with six months MoT. The buyer test drove it and was happy with it, even saying so in text exchange that evening. Now they have had it inspected and say the chassis and ball joints...

Ford Focus EcoBoost engine failure, who is responsible?

My engine stopped working on my Ford Focus EcoBoost and the oil light came on. The recovery man said had seized up and its a fault with the model between 2012 and 2015 registered cars so I checked and...

Problems with approved used car, should the dealer handle the repair?

I purchased a used 67 plate SsangYong Turismo from a main dealer under their 'approved used' scheme. I also purchased their own extended warranty which is on top of the three month one they offer. This...

BMW 520d G31 turbo failure - what are my rights?

In June 2021 we bought an approved used BMW 520d G31 with 35,000 miles on the clock for £22,500. About two weeks ago a warning came up with a drivetrain fault and the car wouldn't go more than 15 miles...

Gearbox problem which is being repaired, can we still reject the car?

After 15 days of car ownership the car developed a fault. It is an automatic, the gearbox would not engage any gears, whether it be first or reserve. The dealership told us to find a garage to repair which...

2018 BMW 220d Gran Tourer drivetrain problems - what are my rights?

I purchased a 2018 BMW 220d Gran Tourer 15 months ago with a 12-month warranty. During month 11 a problem arose with engine management light appearing and a message stating 'drivetrain problems you may...

Bought a car with a false service history, what are my rights?

Just bought a lovely clean car, with “full service history”. The service history is fabricated. The two centres do not exist and the distances between service and MoT are huge. What do I do to see if the...

Camper van water supply filled with diesel - what are my rights?

Prior to me picking up a camper van, the dealer filled the drinking water supply with diesel. What are my rights? Should the plastic water tank, pipe work and pump be renewed?

Low battery warning problem, what can I do?

When I collected my new lease car last October the salesman told me not to leave the doors or boot open as it would trigger the low battery warning. I had not noticed this on my test drive and the dealership...