Accident reporting - who should be contacted first?

A car manufacturer has encouraged us to contact them first in the event of an accident, even before my insurer. I thought insurance companies say you should contact them first. What would happen if I had...

Our son had an accident on a country lane with a tractor and trailer - who is at fault?

Our son had a crash on a 'C' class road, with no white lines. He was approaching a blind left-hand bend, on a road which he drives every day, so he is always aware of how blind it is. As he got halfway...

A foreign registered HGV damaged my car - how do I proceed with a claim?

Today I was overtaking a lorry when it pulled out and severely damaged the passenger side of my car.vThe lorry was Romanian and I suppose I was in his blind spot. The lorry stopped, I have photographs...

Someone drove into me on a mini-roundabout but claims it's my fault - what can I do?

I was involved in a confusing accident at a dreaded mini roundabout. No one was hurt but both cars were written off. There was a queue of traffic coming from the right and turning right which I was giving...

My stepson's car was written off - but he won't be offered enough money to cover the outstanding loan?

My stepson had a fairly low speed accident on a roundabout, where the third-party hit him on the nearside front, while in the wrong lane for his chosen exit. The accident was not his fault and his insurance...

A driver hit my car and drove off but I got the number plate - can I request information from the DVLA?

I was hit in a supermarket car park by a driver who did not stop. Can I request the address of the owner from DVLA as I have a photo of the car showing the number plate?

A third party disputed the fees of a courtesy car I had in 2014 following an accident and now I'm being threatened with court?

I had a non fault claim in 2014 and my insurance arranged a courtesy car which I later learnt was a third party hire agreement thing that I had signed.The third party insurer disputed the fees and I had...

By daughter's car was hit by a refuse lorry - what should she do?

My daughter's car was parked quite properly outside her house when it was hit by a BIFFA refuse collection lorry. The driver left a note admitting fault and an office number to contact - luckily the incident...

Someone drove into me and has now changed their story with their insurers - what do I do?

My car was hit by a car which was in a traffic lane controlled by a red light. My car suffered damage to the rear o/s door and wheel arch. We stopped immediately and the first words she said was "I'm sorry"....

A driver hit my car while parking and admitted blame - so why have my insurer settled for split liability?

When I was halfway into a parking space at school a car park, the car in the space next to me reversed out and bumped my car with significant force. She said she was to blame and we exchanged insurance...