My 2013 Ford Focus needs a new engine - what are my consumer rights?

My 2013 Ford Focus 1.0 suffered engine problems at 58,000 miles. Ford has diagnosed that it needs a new engine. Ford know this three-cylinder engine has problems, so what are my consumer rights?

What happens if a used car develops wear and tear faults after six months?

What is the position if someone buys a used car from a garage and then it develops wear and tear faults on two or three components, but after six months has passed, say the clutch, handbrake or suspension...

We bought a faulty car in a private sale - do we have consumer protection to get it fixed?

My step-son just purchased a 2008 Citroen C2 from a car dealer for £1700. The dealer said that it was not their car, but an employee's car. The money was paid, via bank transfer, to the employee and not...

Does the Consumer Rights Act apply to low value used cars?

The Consumer Rights Act applies to used cars as well as new cars, but is there a fixed point at which the car's price is deemed to be too low for the Act to apply? Secondly, if any significant fault that...

An engine replacement for my van has taken seven weeks to sort out - is that fair?

My 2014 Ford Transit is fully serviced, but blew a piston (or that's what we were told). The issue happened with six weeks warranty left, but I've been waiting nearly seven weeks for new engine. Ford refuse...

Do I have to accept a refund for a car that I want repaired?

Can I insist on a dealer repairing a car instead of refunding me? I bought a BMW i3 from a used car supermarket. It developed a major, complicated drive train fault on day one. The dealer and I agreed...

What consumer rights does a buyer have when purchasing a classic car from a dealer?

What consumer rights does a buyer have when purchasing an older, or classic, vehicle from a dealer? For example, if the advertisement states that the car has been fitted with new or reconditioned parts,...

The clutch is slipping on a used car we bought four months ago - should the warranty cover this?

I purchased a second hand 2014 A5 Sportback in October 2017. We received a six month warranty with the car and now the clutch is slipping. The warranty company are stating that the clutch has to be completely...

A used car I bought a few months ago needs a new head gasket - what are my consumer rights?

I bought a 2014 Ford Focus on 30 Aug 2017, which only came with a three month warranty. Today I've been told it needs a new head gasket. Where do I stand with regards to liability and my consumer rights?

A dealer sold me a car that was damaged in an accident - is this legal?

I purchased a used 2014 Audi A5 from a main Audi dealer eight months ago. The car has been leaking water into the boot where the electrics are, so I took the car back to the Audi dealer. They concluded...