Last summer whilst I was parked at our local hospital, the car in front reversed into me as he was about to leave. We exchanged details and I had my car checked the following day but other than a small...

Jerry-built springer

My son skidded his 2004 Renault Megane on the ice and hit a stone wall causing damage to the nearside front panel, headlight, bumper etc., enough to claim on the insurance together with the wall. We have...

Car higher costs

Are we obliged to go to the insurance company's preferred garage for repairs, or do we have a choice? My reason for asking is they seen to want the car for 7 - 10 days when my local Honda garage suggests...

Keyer ceased

My father's Motability car was stolen from the rear of his driveway. My mother started up the car to go and post a letter. She noticed that the letter was addressed wrongly and re-entered the back door...

Crash decision

I am in quite a bit of bother and would appreciate any help you can give. Only a week ago, my pride and joy was written off. The insurance company is now offering a price to me, based upon the ‘Glass's...

Playing scrapple

3 weeks ago my 10-year-old Proton Persona was in a quite severe accident. My insurers (co-op) uplifted it and have assessed it as being beyond economical repair and offered the market value of £450. I...

Write decision

Yesterday on a water-covered surface I braked but slid into the car in front. Damage to my car is to radiator and front bumper - the car In front had a towbar fixture. The garage says my car is a write...

Underhand tactics

Following your item relating to insurers loading premiums despite NCD protection you may be interested in the following. Although retired for many years I still have a small Agency (Brokerage) with Royal...

‘Diminishing’ returns

How is diminution in value because a car has been accident repaired affect the future value of a car? And what happens if it is claimed for on insurance?

No claim dissed count

Last November my new car had its bumper dented by a reversing car. The driver drove off but my wife had witnessed it all and noted its registration. I immediately informed my insurance company giving them...