I want to reject my faulty new car - what can I do?

I took delivery of a brand new Volkswagen Polo on 9/8/2013. Within two weeks water was seen in the drivers and passenger foot wells. Also the foot well behind the drivers seat. After 3 attempts at a...

Am I right to reject my car?

I bought a 2011 Berlingo Multispace diesel with 98,000 on the clock recently. I put a deposit down on the understanding that the clutch would be fixed as it had a rumble on it. They fixed the clutch,...

Turbo failed after one month - can I reject the car?

We bought a used Ford Focus from a dealer one month ago and now the turbo has failed. We’ve been told the repairs will cost £1600. Where do I stand in refusing the car now and asking for money back or...

Faulty used car - can we reject it?

We bought a used Citroen C8 two weeks ago on the understanding that the cambelt had been changed and that proof of this would be forthcoming. However, the garage has still not provided this, plus the day...

Used car has covered 10k more miles than advertised - what should I do?

I have brought a used Audi TT from a main dealer. It was listed on the dealer website as having done 4600 miles, but when it was delivered it had actually done 13,600 miles. I bought the car as a distance...

Can I reject a car over damage and mismatched tyres?

My 2013 BMW 33-D Touring was delivered in August. Upon delivery, I noticed that the car had bodywork damage, which the supplying dealer has repaired. I have now noticed that the on the nearside, the front...

Car damaged due to contaminated fuel - who's to blame?

I purchased a two year old 19,000 mile car from a large car supermarket three weeks ago. I collected the car and drove it the 50 miles to my home. Within a day, the car refused to start and was towed to...

Dealer won't fix or refund my faulty car - what are my options?

I bought a new Mercedes-Benz A250 AMG a few months ago, but have had numerous build issues, mostly with rattles. The dealership has had the car for three weeks and failed to remedy them. I advised in writing...

Car dealer now claims he's a private seller - what are my rights?

Three weeks ago I bought a 2001 Skoda Fabia from an individual who sells cars for a living. He doesn’t have a forecourt, but does have a website with multiple cars for sale. Since buying the Skoda I have...

Can I reject a faulty used car after seven months?

For the past two weeks my 2010 Skoda Favia vRS has been consuming a lot of oil. The dealer has had two attempts to fix it (a breather modification and then a new engine) but the car is still using a lot...