A dealer is refusing to repair a car which was faulty after just two months - what should I do?

I bought a used car in February and after two months the turbo is broken. The car was smoking and burning oil fast, with two separate garages confirming the turbo is broken. I have asked the trader to...

Is it legal to take out a PCP to get a dealer discount and then cancel it?

We want to buy an estate car outright but two different dealers have suggested we take out PCP finance arrangements in order to qualify for the substantial dealer discount, but then cancel it within a...

Can a dealer sell a car without offering a warranty?

My cousin has bought a used car from a Citroen garage. She was offered a good part exchange but the salesman told her the car did not come with a warranty. Is he able to get out of his legal liability...

The clutch is slipping on a used car we bought four months ago - should the warranty cover this?

I purchased a second hand 2014 A5 Sportback in October 2017. We received a six month warranty with the car and now the clutch is slipping. The warranty company are stating that the clutch has to be completely...

My car needed a new turbo which the manufacturer is paying for - should I have to pay the labour?

Last week a couple of yellow warning lights appeared on the dash of my 2014 Skoda Octavia 1.4 petrol. At the main dealer they diagnosed a turbo fault which requires a new turbo to be fitted at a cost of...

Why have all four injectors failed on my Volkswagen Golf?

I have a 2010 Volkswagen Golf and was told by a garage that the high pressure fuel pump had disintegrated and blocked the injectors. I was later told by a main Volkswagen dealership that I had mis-fueled...

Is late December and early January the best time to buy a car from a dealer?

I'm think of buying a car and having narrowed it down to a couple of choices. Is December around Christmas and early New Year a better time from a buyers perspective to buy a new/used car from a dealer?

What does 'VAT qualify' mean?

What does 'VAT qualify' mean. Do I have to pay VAT on top or do I get it back?

Is it normal for a car dealer not to allow a test drive until a deposit has been paid?

I'm three hours drive from a dealer selling a car that my son wants. I contacted the dealer and he said we can't test drive the car unless we buy it by putting down a £500 deposit. Apparently they wont...

What constitutes unsatisfactory quality under the Consumer Rights Act?

I bought a 2009 BMW 318i Tourer with 95k miles for £5700 in May from an independent dealer with a seemingly comprehensive six month mechanical warranty. On delivery I discovered that the reverse gear was...