Someone damaged my car but then refused to pay for the repairs - what do I do?

I was rear ended by a driver who admitted responsibility. The damage wasn't heavy and he asked if he could pay for the repair as he was in the motor trade and his insurance premium would rocket. We exchanged...

We got a parking fine because our disabled blue badge showed the wrong year - what can we do?

I have just had my second appeal dismissed by Independent Appeal Service. I’m in my 70s, disabled and have a seriously ill husband who is also disabled. We went to our local health centre for an appointment...

My name has been put forward for speeding in a work van - how do I contest this?

I've received a letter of intended prosecution for speeding from my ex-employers. It was a firm with four vans and various drivers, but on the day and time of the speeding I cannot remember if I was driving...

My airbag didn't go off in a serious accident - are Volkswagen liable for the injuries I suffered?

My Volkswagen Golf was hit from the rear by an SUV at over 50mph. My front and rear passenger airbags went off, mine didn't. I had facial injuries, was knocked out for 20 mins and off work with very painful...

My Nissan Navara failed the MoT for a corroded chassis - what do I do?

My Nissan Navara failed the MoT due to a corroded chassis. Nissan said that they will not fix it because it's seven weeks past the warranty year. I purchased it new in 2005 and loads of Navara have this...

My new Skoda Superb Estate's Front Assist feature won't work - should Skoda fix it under warranty?

I bought a new Skoda Superb Estate seven months ago. When driving a few weeks ago, a warning light appeared on the dashboard saying 'Front Assist Not Available'. The light has been on ever since. My local...

The engine of my Ford Focus 1.0 failed because of a known fault - why won't Ford accept my claim?

My engine recently failed due to the faulty degas pipe, I have been in contact with Ford and they have asked for Service History records. I have provided my log book with stamps but they will only accept...

Do I need to keep my old car insured while I'm selling it?

I've purchased a new car but haven't yet sold the old one. Do I need to keep this insured in the interim while I'm selling it?

A drunk valet driver crashed my car - how do I claim if he won't report it to his own insurer?

My car was involved in an accident last week. It was being driven by a valet parking driver (driving towards Gatwick to meet us at the airport). My car has been written off and two other cars have been...

I recently bought a van that now seems faulty - can I reject it?

I bought a Volkswagen Crafter, with 61,000 miles on the clock, for £10,400 a week ago. The price seemed about right, although my gut told me it’s had heavy use as the back of the van was in a bit of a...