Why have I been charged for damage above wear and tear when returning a lease car for auction?

In September 2010 I returned a lease car after four years and three months, with 83,000 on the clock. It had a few scratches on it from hedges, etc, but nothing through to the metal, and the chap collecting...

Can I claim from a car wash company for breaking my Volkswagen Passat's rear wiper spindle?

On 2nd Nov 2010 my local garage car wash ripped the rear wiper off my 2002 Volkswagen Passat, breaking the arm at the spindle. The cost of repairs will be £273. I reported this to the manageress of the...

What should I do if my new car is not to the specification ordered, or it is damaged during delivery?

When purchasing a new car, can you please advise me of my consumer rights in the following circumstances: the vehicle is not to the specification ordered, or the vehicle has been damaged during delivery.

Please warn your readers to repair lease cars fully before returning them to Mercedes-Benz Finance.

I have recently returned a Mercedes-Benz SLK at the end of a two-year lease through Mercedes-Benz Finance. I carefully studied the Vehicle Return Standards booklet and repaired a wing mirror and a dent...

Why are speed humps still used when they damage tyres, like those fitted to my S-Type Jaguar?

I am writing to you on a subject to which I believe you referred in your column - traffic humps. I am the owner of a Racing Green S-Type Jaguar which is dealer-maintained, and by the way I am an extremely...

Citroen C5

I recently took my 2002 Citroen C5 HDI to my local mechanic to put a seal on for me, he rang me a few hours later and told me the car was done. As I went to drive the car away the car began to scrape along...

Thanks for suggesting that I should get an independent repair quote following an accident.

Thanks to your advice, after a recent crash, I have had a quote from an independent garage which was quite a lot cheaper than the quote from the insurer's recommended repairers, and the insurance company...

Why have I been charged for wear and tear when returning a lease car for auction?

I recently returned a lease car after four years and three months, with 83,000 on the clock. It did have a few scratches on it from hedges etc, but nothing through to the metal, and the chap collecting...

Can you help me assemble some facts to oppose the installation of speed humps in my local town centre?

I read with some concern in The Stamford Mercury that Lincolnshire Highways Department proposes to install, at an estimated cost of £60,000, 21 speed bumps in Stamford town centre as part of a scheme to...

Can I sue the council for damaging my car with loose pebbles from badly-surfaced roads?

Am I alone in thinking that the practice of resurfacing roads with a thin layer of tar and granite pebbles, often in the summer when the tar is in a permanently melted state, is not only irritating but...