What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
£1700 bill after complications from the emissions fix - what should we do?
My son's 2010 Volkswagen Passat, 102,000 miles, never had any problems until it had the emissions fix in April. One month later, it went into limp mode and we took it to a local Volkswagen dealer. It took four days for Volkswagen to advise them on the repair strategy. First to change the EGR valve, which gave no cure. Next the harness was changed at a charge of £280 with no cure. Followed by a new ECU at £1200. The car started but then cut out. So they changed the EGR valve (no charge). Next problem was "cranking on starting" which needed a new throttle body at £240. In total this all took a month. The dealer asked Volkswagen for a contribution but after one week got no response. My own efforts complaining to Volkswagen direct also gave no response despite them saying someone will contact me after two days. What should we do?
Asked on 20 June 2017 by Andy Bush
Answered by
Honest John
This is the problem with the NOx emissions fix. If parts of the car such as the EGR and the injectors seem to be working fine, but are actually worn out and close to failure, then they will not cope with the NOx emissions fix. This involves a different injection sequence and the creation of more soot and only works if all components are in good condition. You will eventually get something towards this from Volkswagen because Volkswagen's instructions to its dealer wrecked your car that previously seemed to be running fine.
Everything you need to know about how the emissions scandal affects you.
Latest on the Volkswagen Emissions ScandalSimilar questions
I had the Volkswagen emissions fix done in February. Then had to pay shortly afterwards for EGR valve with a reduced goodwill rate of £500 as car kept going into limp mode. Performance has been worse since...
Our 2012 diesel Volkswagen Caddy had its emissions fix and, a week later, it refused to start. RAC identified it as the ERG valve. Volkswagen said to bring it in for a diagnostic test which would be FOC...
The emissions fix was completed on my 2011 Volkswagen Golf 1.6 TDI in March and, since then, fan has been working after stopping two or three times a week. Last week, the car went into limp mode and the...
Related models
.jpg?width=115&height=75&rmode=crop)
Spacious and comfortable. Wide range of engines. Big, boot with lockable seatbacks. Generally better from May 2008 onwards.
Cars for Sale
-
£15,500was £16,100Details -
£16,588was £16,907Details -
£16,000was £16,450Details -
£16,000was £16,450Details
Elsewhere on 
.jpg)
