My daughter received an email from her insurance company, but addressed to a different person. She deleted this thinking it was spam. She then received a letter saying she needed to reply to them urgently to address the claim against her. She contacted them as she had not been involved in any accident. A car matching her make, model, colour and registration had apparently crashed into a car in Norwich. My daughter told them that she had never been to Norwich and that her car had not been out of the area in months. They have asked her to prove this and were really very off hand and unhelpful. She has sent all manner of information to them but now has to wait for a response to come from the other insurance company. What action should she take?