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Why did my insurance company try to charge me for cancelling my motorcycle insurance?

I recently sold my Triumph motorcycle and tried to cancel the insurance with Hastings Direct of, which more than four months were outstanding. The full premium for 12 months had £483.65. Not only was I informed that I would not be entitled to any rebate for the four months remaining on the policy, but they told me they would charge me a £35 fee to cancel my policy. This seemed scandalous to me. I refused to pay the £35 fee and asked to speak to a manager, who haughtily informed me that she had the discretion to waive the fee, but did not feel that in my case she should, as to do so would put the financial position of her company and therefore her own job in jeopardy. She was very much a fan of her job. I now feel I would have been better not informing my insurance company that I sold the vehicle in the first place.

Asked on 26 October 2013 by WS, Dewsbury

Answered by Honest John
There is a legal obligation to inform the insurer that you have disposed of a vehicle (I have to do this on my trade policy). But since you have given us straightforward facts, we can report them and let readers make their own mind up about Hastings Direct’s treatment.
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