What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
Paint fault on brand new car
I collected a brand new car on Sat 2nd Feb.
I took it home and noticed a paint fault that the factory and dealer had missed so I took it straight back expecting them to polish out the fault.
After a week they say that only option is to paint my brand new car!
I clearly do not want this and asked for an exchange or refund.
They say that I have to give them the chance to repair the fault but I clearly do not want this. It is supposed to be brand new, after all...
Where do I stand on this?
It’s not my fault, why should I have to keep the vehicle now?
Am I allowed to stop the payments and contest this case?
I took it home and noticed a paint fault that the factory and dealer had missed so I took it straight back expecting them to polish out the fault.
After a week they say that only option is to paint my brand new car!
I clearly do not want this and asked for an exchange or refund.
They say that I have to give them the chance to repair the fault but I clearly do not want this. It is supposed to be brand new, after all...
Where do I stand on this?
It’s not my fault, why should I have to keep the vehicle now?
Am I allowed to stop the payments and contest this case?
Asked on 11 April 2011 by HANAMA
Answered by
Honest John
You have to allow them to repair the fault. You could try quoting the Clegg v Olle Anderson 2003 case, but it's debatable whether or not that applies.
From which small car to buy at which price point to the best UK-built cars, our Top 10s have the lot. Click now for your shortlist.
Unsure of what to buy? Our Top 10s are here to help you....Similar questions
I complained about orange peel paint finish on my new Honda Civic back in July 2011.
After much delay, Honda say the finish is typical of what their factory turns out. At Honda's suggestion, I got an...
I've owned a Ford Capri Injection for 23 years. In October 2015, I delivered my car to a local restoration bodyshop in order to have a bare metal respray carried out. The proprietor notified me that he...
A few months ago I bought a 2011 Ford S-Max from a well-known car supermarket. After less than a month of ownership the car started rusting. I took it to my local Ford dealer to find out if it was covered...
.jpg)
