I received a PCN for not displaying a valid parking ticket but there was an issue encountered when attempting to pay using RingGo, their parking partner, where the payment was approximately 20 minutes after the request was submitted.

I used the council’s web portal to submit an online appeal but I did receive any reply, having waited several weeks. Having returned from vacation in early September, there was a Notice to Owner waiting for me. I contacted the council department asking about my initial online appeal, to which I was told it was not accepted and they had written to me. I have never received their reply to my appeal.

I asked for details on the content of their letter, I was advised that “It’s a driver’s responsibility to locate a working parking machine to pay for parking, even if that means driving outside of the desired area where a driver would like to park”. I find this to be rather absurd as I specifically mentioned to them I was attempting to pay by CC using their partner app RingGo and the payment kept failing and was only processed approximately 20 minutes after the first attempt.