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• Citroen Xsara (1997 - 2004) - 99 1.4 - 'Check engine' light at higher speeds 5 Oct 2008 (Forum)
  Apologies if similar scenarios have arisen before & for the relatively long post. (Note: I have very little technical knowledge of engines and cars.) Back in August, I took my Xsara for a drive, got on the dual carriageway and after about five minutes the temperature gauge had shot right up to max
• Jeep Wrangler - Refusal of refund on a faulty car 28 Sep 2015 (Forum)
  cannot underestimate how shocked we were at how Dealer X refused to refund us our money when we rejected a faulty car. We bought a car for over £12,000 and the first time it rained it was clear that the roof was leaking. We returned the car to reject it as is our right under
• Help! I've been conned, what can I do? 23 Sep 2004 (Forum)
  the car back and that if I wanted to take it further I should take him to court and that he would 'see me in court'. What are my rights as a consumer? Have I been 'conned' or is it my own stupid fault? How can I go about getting a refund? To recap : 1995 M reg Honda Prelude 2.0 Silver Price Paid £2400
• Dealership is refusing to give back my deposit 15 Sep 2012 (Forum)
  incurred any losses since you admitted yourself that this particular vehicle “is the cheapest in the country right now” and would sell again easily. Please comply with your legal obligations and return my deposit in full, otherwise I will have no hesitation in enforcing my consumer rights through
• Lexus RX300 2006 62k mileage £4500 - Used vehicle not fit for purpose, dealer arguing 14 Jan 2022 (Forum)
  for purpose in their write up. I want to reject vehicle under the 30 day consumer protection laws but dealer says this is wear and tear. I’ve only had it 10 days and nothing’s happened to it in that time. This car seems to be unviable to my mind but I can tell this dealer might not do the right thing. Can
• VW Golf GTI - What are my chances in the small claims court? 27 Feb 2021 (Forum)
  confirmed my fears. The car had been serviced prior to sale and I was assured by the dealer I would have no immediate costs to pay out on the car.  There was no warranty but he assured me I had my consumer rights. I contacted the dealer regarding the fault.  I explained I had two
• SEAT Leon SC - Dealership refusing repair and missold car 7 Oct 2020 (Forum)
  by arguing that i did not purchase additional warranty so its not covered. A warranty argument at this stage is red herring as consumer rights act is clear on major faults happening within 6 months. Second issue i have come across is that i was trying to find the service history and records to see the car
• Mercedes C220 cdi Coupe - Bought 2nd hand car with "valid MOT" "Drives like new" - LIES!! 21 Jun 2010 (Forum)
  £5k for this car so I am keen to know what my rights are as a consumer. Should he have sold me a car in this state... and by claiming he didn't know about these faults meant that he is not liable. And if the MOT guys claim that the car was fine when they did the MOT 6 weeks ago, should I suspect
• Worn brakes on car just bought 22 Apr 2007 (Forum)
  imagine. I pointed out to the seller, the finance man referred to by daughter as the slimy pink fluffy dice , that he could not deny buyers their rights under Sale Of Goods Acts, and he became rather evasive. That was when they bought it., though without extra hundreds of pounds worth of warranty
• Citroen C4 1.4 (54 Reg) 25 Sep 2005 (Forum)
  My query is more to do with my consumer rights than mechanical matters. I have a petrol Citroen C4 1.4 which I bought brand new 7 months ago. In the last fortnight the car has developed a "flat spot" when changing from 1st to 2nd and 2nd to 3rd (the car jumps very violently and usually cuts out
• Smart ForFour Softouch 1.3 2005 - Buying a Used Car 120miles Away - Fault Repair 17 Aug 2022 (Forum)
  Hello I'm considering buying a car from a dealer 120miles away & have some concerns.  If a fault appears within the consumer rights 2015 timescale, who would be responsible for the cost of transporting the car back to the supplying dealer? I have to confess, I am
• Honda Africa Twin crf1000 - Honda Africa Twin im rejecting 4 Apr 2023 (Forum)
  weeks fault diagnosed as the same fault, and the fix is wash out the tank and completely renew the fuel system. At this I point I put a notice into Honda finance, as this is a PCP bike that I want to reject it under section 9,24 of the consumers rights act 2015. I have already given Honda
• Nissan Note - Bought used car from trader with numerous issues 15 May 2023 (Forum)
  shocks absorbers Etc etc I’ve contacted with seller, no answer I’ve checked with MOT history and found same issues were advised on last MOT but as seller has not told me about them I was under impression it’s fixed My question, could I use my consumer act right to reject to accept this car and pass
• Toyota Verso - Injectors replaced - car now won't run 14 Sep 2019 (Forum)
  to work out what's gone wrong). Any advice (practical or legal) as to where to go from here? With reference to the Consumer Rights Act, can I compel the specialist to arrange to get a professional mechanic to look at it (bear in mind moving it will cost us as it won't drive any more
• Vauxhall Astra - Advice on mis-sold vehicle 29 Jul 2015 (Forum)
  trying to contact them only to be fobbed off each time. Following this I wrote a letter detailing the entire experience and explaining that they were in breach of the consumer goods act. I asked for a partial refund of £400 to cover the cost of the missing features and a little compensation
• toyota yaris - used ca dealer posing as private seller! help! 5 Oct 2012 (Forum)
  the day we bought it and the day after when we asked for one again. This is when we decided to write him a letter asking him to contact us in 14 days as is outlined by consumer directs websites advice
• Ford Fiesta 1.4L Titanium Automatic 2011 - 2011 Ford Fiesta 1.4L Automatic Undercharging 23 Feb 2021 (Forum)
  .  Meanwhile the consumer just has to keep paying out till the fault is found. That doesn't seem right to me. So now we are at a stalemate as i don't really know if its worth spending that £1k+ if they don't even know if that is what is causing the issue.  The car is also not worth much now
• Peugeot Partner - Vehicle won't start in garage after MOT&Service 27 Nov 2023 (Forum)
  way or another? Does it come under Consumer Rights? Are they liable for the costs over & above the works we asked for, the service & the MOT?
• BMW 525 - False Invoice and Warranty amendment by Dealer 14 Aug 2017 (Forum)
  they are trying to avoid any protection we might have through our consumer rights. We could just give the car back but we did get a good price. Where do we stand after 3 months, once the warranty expires, does the fraudulent invoice/contract matter after 3 months? Many thanks in advance for any advice. Its
• Nationwide road tolls plan 8 Aug 2006 (Forum)
  said: "The Government has been very clear about the need to explore road pricing as a way to tackle congestion. "It is only right that we explore what legislation might be required to do this. Queen's Speech "With any scheme it will be important that the motorist can see the benefits - improving