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  Our troublesome new Skoda Fabia has been in the dealer's for seven weeks - can we request a full refund? 21 May 2011 (Ask HJ)
  In November 2010 we bought a new Skoda Fabia Greenline estate. On 10 April this year, the car broke down and we had be towed home by the RAC. The following...
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  Public enema 23 Feb 2011 (Ask HJ)
  Unfortunately you are incorrect about the implications of selling a car to a member of the public on trade terms at trade price. I recently did exactly...
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  I bought a car from a dealer and have now discovered it's a Cat D - what can I do? 28 Jun 2023 (Ask HJ)
  I purchased a car 14 months ago and found out yesterday it had been written off as a Cat D but the dealer never told me. What can I do about it please?
• Nissan Note - Bought used car from trader with numerous issues 15 May 2023 (Forum)
  shocks absorbers Etc etc I’ve contacted with seller, no answer I’ve checked with MOT history and found same issues were advised on last MOT but as seller has not told me about them I was under impression it’s fixed My question, could I use my consumer act right to reject to accept this car and pass
• Toyota Verso - Injectors replaced - car now won't run 14 Sep 2019 (Forum)
  to work out what's gone wrong). Any advice (practical or legal) as to where to go from here? With reference to the Consumer Rights Act, can I compel the specialist to arrange to get a professional mechanic to look at it (bear in mind moving it will cost us as it won't drive any more
• Vauxhall Astra - Advice on mis-sold vehicle 29 Jul 2015 (Forum)
  trying to contact them only to be fobbed off each time. Following this I wrote a letter detailing the entire experience and explaining that they were in breach of the consumer goods act. I asked for a partial refund of £400 to cover the cost of the missing features and a little compensation
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  Can I reject my Vauxhall Astra Estate? 30 Jul 2010 (Ask HJ)
  You say "the supplier must be given three chances to rectify the fault for which the goods are rejected and must have failed to do so". Does this have...
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  Why does my dropside have oversized door mirrors? 8 Dec 2016 (Ask HJ)
  I bought a new Citroen Relay Dropside truck from my local dealer in April. I've not used it much as i have been building my business in the background...
• toyota yaris - used ca dealer posing as private seller! help! 5 Oct 2012 (Forum)
  the day we bought it and the day after when we asked for one again. This is when we decided to write him a letter asking him to contact us in 14 days as is outlined by consumer directs websites advice
• Ford Fiesta 1.4L Titanium Automatic 2011 - 2011 Ford Fiesta 1.4L Automatic Undercharging 23 Feb 2021 (Forum)
  .  Meanwhile the consumer just has to keep paying out till the fault is found. That doesn't seem right to me. So now we are at a stalemate as i don't really know if its worth spending that £1k+ if they don't even know if that is what is causing the issue.  The car is also not worth much now
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  Is there a major fault with the DPF-equipped Mazda 6 diesel engine? 27 Jul 2010 (Ask HJ)
  The Mazda 6 diesel engine, from its first incarnation to the current model, has a new form of diesel engine with a diesel particulate filter. According...
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  Engine lost oil after a service 3 Aug 2016 (Ask HJ)
  Hello, Last Monday I took my Hyundai Trajet 2.0 diesel 2002 to be serviced, have a brake hydraulic issue fixed and a cam belt change. I picked up the...
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  Sold a dangerous car! 21 Jul 2014 (Ask HJ)
  Hi, a couple of weeks ago i bought a 1972 VW beetle through "a reputable auction site". The car was advertised as having 12months MOT and to "ask any questions"...
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  Faulty used car - how can I get the seller to pay for the repairs? 25 May 2014 (Ask HJ)
  A few weeks ago I bought a used Skoda Yeti. We got off to a bad start after the purchase in finding the windscreen was badly scratched by previously defective...
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  Disaffection with disconnection 26 Sep 2009 (Ask HJ)
  After a few weeks of research I purchased a 2001 VW Golf cabriolet on 6 July. The car was advertised on eBay, but due to being located only 40 miles away...
• Peugeot Partner - Vehicle won't start in garage after MOT&Service 27 Nov 2023 (Forum)
  way or another? Does it come under Consumer Rights? Are they liable for the costs over & above the works we asked for, the service & the MOT?
• BMW 525 - False Invoice and Warranty amendment by Dealer 14 Aug 2017 (Forum)
  they are trying to avoid any protection we might have through our consumer rights. We could just give the car back but we did get a good price. Where do we stand after 3 months, once the warranty expires, does the fraudulent invoice/contract matter after 3 months? Many thanks in advance for any advice. Its
• Nationwide road tolls plan 8 Aug 2006 (Forum)
  said: "The Government has been very clear about the need to explore road pricing as a way to tackle congestion. "It is only right that we explore what legislation might be required to do this. Queen's Speech "With any scheme it will be important that the motorist can see the benefits - improving
• Buses:I am so angry I could explode! 29 Jan 2005 (Forum)
  . Within 5 minutes the price has changed to just over £60. Enquire why and apparently 6.00pm is a kind of Railway witching hour where prices change. Forget that then. Second option bus: 1 change £22 cost plus £3 for headphones to watch TV. Journey time 7 hours. Journey time a bit long, but price is right
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  Faulty gearbox 17 Dec 2012 (Ask HJ)
  In April this year I bought a 61-plate Hyundai ix35 2.0-litre diesel Style from Milton Keynes Hyundai. The car was seven months old when I bought it, and...