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  Accidental damage by breakdown services 10 Apr 2012 (Ask HJ)
  My brand new, two week old car was suffering from electrics problems - e.g. alarm going off for no reason, air con not working etc - which the dealer quickly...
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  Rejecting a car. 13 Dec 2011 (Ask HJ)
  I purchased a new car from a dealer Jan 2010, the car started showing defects April/June 2010. Defects being: -Rattling window -High pitched whirring...
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  I was sold a Fiesta which had had a used engine fitted from a breaker's yard - what can I do? 4 Sep 2011 (Ask HJ)
  In March we bought a 2007 Fiesta with 46,000 miles on the clock. It seemed ideal, but in August a coolant pipe burst and the engine overheated. It was...
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  Saab 93 off the road due to coil spring on back order 8 Jun 2011 (Ask HJ)
  My Saab 9-3 went in for a service two weeks ago and was diagnosed with a broken coil spring. To begin with I was delighted with Saabs response that they...
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  Why will my dealer not repair an ESP fault on my Audi A3 under warranty? 21 Mar 2011 (Ask HJ)
  I recently purchased a 2006 Audi A3 with full Audi service history and 47,000 miles on the clock. The ESP light has appeared and I have had a diagnostic...
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  Golf war 7 Aug 2010 (Ask HJ)
  On 23 October 2009 I purchased a 2002 Golf 130 TDI from an established dealer for £4,500. It had 97,500 miles on the clock, but single owner and FSH, main...
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  Just bought a car with a noisy turbo. Dealer says it's ok but independant mechanics say it's not. What should I do? 19 May 2010 (Ask HJ)
  I bought an 56 Audi A3 1.9TDi with 80,000 miles last week from a reputable dealer. On the test drive we commented that it sounds like a police car siren....
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  The engine has failed in my 5-year-old car just out of warranty. What now? 26 Jan 2021 (Ask HJ)
  I own a 2015 Peugeot 308 1.2 Puretech. I've taken it to a garage because of light misfire under load. The dealer is not clear on technical issues but says...
• Vauxhall Corsa D - Bought a dodgy car, its been 26 days... 17 Nov 2015 (Forum)
  ·          Nearside Side Skirt – This side skirt was only adhesived on and is now hanging off the car The Consumer Rights Act 2015 requires dealers to supply goods of satisfactory quality; however, the vehicle is clearly unroadworthy. You are therefore in breach of contract
• Waved through red light by PC & flashed 23 Nov 2006 (Forum)
  Evening all. I'd like to share an incident which happened on my way home last night. Approaching a signal-controlled Y-junction I positioned myself in the right-hand lane to take the diverging road. On nearing the junction I saw that the diverging road was blocked by a 'Police - Accident' sign
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  What secondhand, ULEZ-compliant cars do you recommend? 2 Aug 2021 (Ask HJ)
  I'd like to buy a secondhand, ULEZ-compliant car to drive daily on the motorway. I have £8000 to spend. Which car would you recommend?
• Nissan Qashqai - New Sept 2018 diesel Qashqai with Adblue 30 Dec 2020 (Forum)
  the adblue module failed and the car has been sat in the dealership since. We have no date for repair or return due to the parts being so new they cannot presently be ordered, it could be weeks or months !  We are in the throws of rejecting the car under consumer rights, NEVER once did Nissan
• Vauxhall Astra left hand drive 2004 - Vauhall Astra wont accelerate and then gears stuck 10 Jul 2017 (Forum)
  as the onus is on them to prove the fault did not exist previously right? The salesman told me "you are out of warranty when I called today and to foget it" but I am relying on consumer legislation the goods not being fit for purpose etc.  Be good to have sme theories on what the issues could
• Material insurance exclusion - check your policy!! 22 Jun 2017 (Forum)
  Is it me, or is this widely known amongst us, the UK consumer? I have a fully comprehensive policy with Admiral.   If you do, did you know that if you have an accident to the car where it has previously been repaired, that Admiral can choose to pay you cash rather than fix
• VW Golf - Bought from a dealer and have a problem or two 27 Sep 2012 (Forum)
  and costly problem that needs sorting and would've been present long before I got hold of the car. Thanks for any advice as to how to approach this and what my consumer "rights" may be. I don't really want shot of the car, I'd rather he fixed it There was apparently a 3 month warranty
• Legal info for small claims court 28 Apr 2016 (Forum)
  and stated it was under my short term right to reject and consumer rights, they emailed back but said I wanted a refund because of niggly reasons, I test drove it, I looked it over before purchase etc. I was also advised to ask if they were part of an ADR scheme which they said they wasn't. Between them
• Vauxhall Astra - Legal info for small claims court 27 Apr 2016 (Forum)
  and stated it was under my short term right to reject and consumer rights, they emailed back but said I wanted a refund because of niggly reasons, I test drove it, I looked it over before purchase etc. I was also advised to ask if they were part of an ADR scheme which they said they wasn't. Between them
• Seat Ibiza - Please help - rejecting a vehicle 4 Nov 2017 (Forum)
  and Which? Legal and they advised I was within my right to reject the vehicle as I had owned it less than a week by this point. So I wrote the dealership a letter and hand delivered it last Saturday stating I was rejecting it under the consumer rights act etc. They said they would take the car in and give
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  Our newly bought car failed after six weeks - the dealer refuses liability, but do we have a case? 12 Dec 2017 (Ask HJ)
  I recently bought Volkswagen Scirrocco 1.4 TSI for my son. It has had two previous owners and was bought from a second hand car dealer with 39,000 miles...
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  Faulty S-MAX - What are our options? 7 Apr 2016 (Ask HJ)
  We recently bought a 2007 S-MAX and was told it came with a three month warranty from a third party company. The dealer assured us the car was free from...