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There's an intermittent fault on my car - can I reject it after 15 months? 27 Feb 2019 (Ask HJ)
I have a Jaguar XF Sportbrake on a PCP. Ever since I took delivery of it in December 2017, every few weeks 4 or 5 safety warning lights scroll across the... -
We bought a car that claimed to have an RAC inspection report but it is faulty - what can we do? 8 Jan 2019 (Ask HJ)
My son bought a Volvo V50 from an RAC approved dealership which came with an RAC inspection report which gave it a clean bill of health. These were major... -
I was sold a car with a falsified service history - what should I do? 21 Aug 2018 (Ask HJ)
I bought 2007 Jaguar XKR with 25,000 miles on it. I returned the car after 10 days because it had a few issues. I also took the car for an MoT, where £450... -
Is this poor Fiat Engineering - or just bad luck? 27 Jul 2018 (Ask HJ)
My wife bought a Fiat Panda Cross in Dec 2014 on a PCP. By Aug 2015, the rear differential was leaking oil and needed replacing. Over the period of the... -
Our used car developed a fault - is the dealership liable or the warranty company? 20 Jul 2018 (Ask HJ)
My daughter recently purchased a 2009 MINI Cooper from a small dealership. At the same time she purchased an extra nine months warranty to the three months... -
My BMW 3 Series suffered a wrecked engine at 45,000 miles - do I have any redress against BMW or the supplying garage? 24 Oct 2017 (Ask HJ)
My nearly seven year old BMW 3 Series has suffered oil pump failure and a wrecked engine at 45,000 miles. Do I have any redress against BMW UK or the supplying... -
My 2012 MINI Cooper has developed a timing chain issue - should MINI rectify this? 24 Oct 2017 (Ask HJ)
I purchased my MINI Cooper Convertible in 2012 and was delighted with it – it's my dream car. Last week, I heard a rattle when starting the engine and... -
Warranty company refuse to honour my warranty - what should I do? 19 Jul 2017 (Ask HJ)
I bought a car in April and it came with a third party warranty. Just over a month later it developed a fault and I claimed it under the warranty I had.... -
The timing chain on my 2013 Renault Clio has failed - should I push for Renault to cover the full repair costs? 18 Jul 2017 (Ask HJ)
I've owned my 2013 Renault Clio 0.9 since new and it has done 36,500 miles. The car has a full service history. The timing chain has failed and is currently... -
The paintwork on my Mercedes-Benz SLK is lifting - should the dealer offer a FoC replacement car while it is resprayed? 20 Feb 2017 (Ask HJ)
I purchased a 2013 Mercedes-Benz SLK, in immaculate condition, last April from a main dealer for £20,250 with 8000 miles on the clock. The garage informed... -
Toyota Aygo gearbox problems 16 Nov 2016 (Ask HJ)
I bought a 2009 Toyota Aygo from a dealer six months ago. After the warranty for the car ended I began having problems. About a month ago the car wouldn't... -
Toyota Auris steering fault 11 Sep 2016 (Ask HJ)
I purchased a a used Auris HSD in 2013 from a Toyota dealer with a full service history and three years Toyota warranty remaining. I have had the car fully... -
SEAT Leon DPF troubles - what should I do? 8 Sep 2016 (Ask HJ)
I just bought a SEAT Leon diesel with 52k on the clock. Within 2 weeks the DPF yellow light came on. The car had a couple of hundred motorway miles in... -
BMW 2 Series Active Tourer problems 20 Aug 2016 (Ask HJ)
My BMW 2 Series Active Tourer is not two months old, but it has been blighted with problems. So far the dealer has investigated the collision warning camera/breaking... -
Honda Civic handbrake issue 18 Jul 2016 (Ask HJ)
My local Honda dealer recently serviced my 2012 petrol Civic with 24,000 miles on the clock. They told me the handbrake travel was too long and suggested... -
Serious Engine Failure On Used Car Bought 3 Month Ago 9 Jan 2016 (Ask HJ)
Hi, I bought a Mini Cooper S 2009 plate just over 3 months ago (1/10/15) and a few days ago the engine cut out - the rac towed me to the nearest mini... -
Is water ingress covered under Ford warranty? 6 Jan 2016 (Ask HJ)
My Fiesta is 21 months old and water has suddenly started to accumulate in both rear seat passenger footwells. Having visited my Ford dealer and phoned... -
2006 Citroen C3 23 Dec 2015 (Ask HJ)
Search results for I bought a 2006 citroeon c3 5 months ago on finance. The car had 37k miles on the clock. last week i could smell burning rang the... -
Goodwill payment six months out of warranty - expecting too much? 2 Dec 2015 (Ask HJ)
My ASX was bought at 3 months old and has been serviced at a Mitsubishi dealership each year since. The car is now three years and six months old. The... -
Clutch failure on 2014 Ford C-MAX 20 Aug 2015 (Ask HJ)
I bought an ex-demo from dealership with about 50 miles on the clock. At 3000 miles the clutch needed replacing due to "complete burn out". DMF and slave...