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  Should BMW pay for timing chain tensioner failure? 11 Jun 2015 (Ask HJ)
  My 09 plate 74,000 mile BMW 118i has just been diagnosed as needing a new engine by BMW Maidenhead as a result of the timing chain tensioner failing and...
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  Bought a used car that's unsafe - what should I do? 23 Jan 2015 (Ask HJ)
  I bought a car for my daughter in July last year for £950 – a 2003 Ford Ka Streetcar, with 12 months MoT (corrosion advisory note). After five months,...
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  Faulty DSG gearbox - shouldn't the trader pay for the repairs? 8 Jan 2015 (Ask HJ)
  Five months ago I bought a 2011 Volkswagen Golf 1.6 diesel DSG from a trader. Three months after purchase it starting giving me trouble and losing power....
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  Major fault within 6 months of purchase - do I have any claim against the dealer? 21 Nov 2013 (Ask HJ)
  We purchased a 2009 Ford Fusion 1.4 TDCI in the summer for £5495. We didn’t take any extended warranty on the car, but the dealer said he would give us...
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  Can I return my faulty car bought on finance recently? 4 Sep 2013 (Ask HJ)
  I bought a used Vauxhall Astra 1.9 CDTi 2006 reg with 68,000 finance. Having now had it for just over a month it's got an issue with a whining sound from...
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  Taking trader to court 24 Jan 2013 (Ask HJ)
  I am in the process of taking a dealer to small claims court - I bought a Toyota previa from them in June for £3125. It was 12 years old and had done 130,000...
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  Warranty repair charge excessive due to 'betterment' 26 Sep 2012 (Ask HJ)
  I bought a 12 year old BMW 330i in June and it drove beautifully until a sudden failure of the automatic gearbox a couple of weeks ago. I bought a Gold...
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  BMW 530d gearbox problem 12 Dec 2011 (Ask HJ)
  A friend bought a September 2008 BMW 530d M Sport automatic from BMW franchised dealer Bavarian Garages in Belfast in May this year. It has the optional...
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  Congestion suggestion? 10 Sep 2011 (Ask HJ)
  I have been having a hell of a problem since April with a Skoda Fabia Estate diesel with a DPF, blatantly mis-sold to us and obviously "not fit for purpose"....
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  Why does the warranty provided with a Volkswagen Golf we bought only cover a maximum claim of £300? 4 Jun 2011 (Ask HJ)
  My wife recently bought a low mileage used Volkswagen Golf automatic from Partingtons of Woking. We were very impressed with the pre-handover service received,...
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  Can a number of faults on a Used Approved Citroen C4 be repaired under warranty? 13 Jun 2010 (Ask HJ)
  I bought an approved used 2006 C4 from a Citroen dealer last December. I had to take the car to my local Citroen garage this month to have the wheels balanced....
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  Timing waits for no man 5 Jun 2010 (Ask HJ)
  On Saturday, 6th March, I bought a 2001 'Y' reg VW Polo with 1.4 16v engine and 59k miles on it, from a fairly local dealer. I paid £2,700. On the Monday,...
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  Car shopped 20 Mar 2010 (Ask HJ)
  Last May I mailed to ask your advice concerning a car and warranty purchased from Carshop Northampton and the subsequent misery experienced by my husband...
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  Runflat tired 6 Feb 2010 (Ask HJ)
  Regarding your suggesting of run-flats being a viable alternative to 'space savers', I would have to suggest a caveat is required. It is my understanding...
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  Uncool 4 Jul 2009 (Ask HJ)
  I’m writing on behalf of my girlfriend. She purchased a car 10 days ago from a garage in Leicestershire. It’s a 2004 SEAT Ibiza with 56,000 miles. It was...
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  Advice on buying a used automatic car 16 Mar 2016 (Ask HJ)
  Hi John, Please can you help me point to the car that is economical in maintenance, pleasure in driving, comfort and has a good re-sale value. I'm looking...
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  How do I prove that the DMF was faulty in my car when I bought it 12 months ago? 30 Nov 2018 (Ask HJ)
  I bought a used Volkswagen Tiguan in December 2017 and have covered 12,000 miles since. I recently took it for a service and the engineer told me that...
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  An insurer-approved repairer botched work on our vehicle - what do we do now? 16 Feb 2018 (Ask HJ)
  My son had his van broken into recently, the thief put a hole in the door and undid the lock through this. The van was fixed at a local garage through...
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  Is a dealer contractually bound to deliver a new car at the price agreed at the date of order? 2 Aug 2018 (Ask HJ)
  I ordered a new Jaguar XF Sportbrake, paying a £500 deposit. I'm serving in the military and took advantage of the discount offered while keeping the total...
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  My Nissan Qashqai has multiple issues but it missed a service - Nissan refuse liability, so what do I do now? 9 Dec 2017 (Ask HJ)
  Over the last couple of months I have had continued problems with my car due to excessive oil consumption, loss of power. I've also been told that the...