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  My DS3 timing chain is slipping, which is a known issue - should Citroen contribute even though it's out of warranty? 10 Jun 2018 (Ask HJ)
  I have been told be a local Halfords garage, where I've had my regular services done since owning a 2014 Citroen DS3, that the noise within the engine...
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  Faulty MINI Cooper Clubman - who's to blame? 3 May 2016 (Ask HJ)
  I have owned from new a MINI Cooper Clubman Diesel which has been supplied and serviced by our local main dealer. The car has been through four turbos...
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  Disabled driver - can I fight a parking ticket? 13 May 2014 (Ask HJ)
  Last October I parked at High Barnet London Tube station, like I always do, when I take my disabled son into great Ormond Street Hospital. The car park...
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  Waiting six months for my S-MAX 5 Apr 2011 (Ask HJ)
  Hello, we ordered an S-MAX in September 2010 and paid a deposit in 02-10-10 at GATES of Dunmow Essex. When we ordered it we were told it would be before...
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  Refund or repair? 13 Jun 2015 (Ask HJ)
  I recently purchased a 2008 BMW 520d from an independent dealer for the sum of £5425. The recorded mileage at the time of the sale was 129,420 miles. On...
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  Is there anything we can do to reduce the accidents involving young drivers? 21 Dec 2013 (Ask HJ)
  I responded to yet another tragic young driver road traffic crash last night (see www.basics.org.uk). On reflection today I'm wondering how this can be...
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  I've received a PCN because I had to find an ATM before paying for my ticket. Can I do anything? 26 Aug 2010 (Ask HJ)
  I received a letter from a car park enforcement company on 24/08/10, the letter itself issued on 19/08/10 and the date referred to is the 12/08/10. It...
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  What should I do if I paid for a diagnostic report and the garage will not give me a copy? 25 Dec 2016 (Ask HJ)
  My grandson owns a 4 year old BMW 1 series, petrol which has done 52,000 miles. Recently two red lights appeared on the dash and he took it to a BMW dealer...
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  Can I get a refund from the dealership who mis-sold me a damaged Renault Captur? 10 Feb 2017 (Ask HJ)
  I bought a year old Renault Captur at the weekend and it appears to be a nice, well-kept car. However, driving it home I noticed what looked like specks...