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Should I reject a vehicle or let the dealer fix it? 27 Jan 2022 (Ask HJ)
I purchased a 2011 Hyundai i30 diesel estate from a Honda dealer three months ago. I have begun having issues with starting. I've taken it back to Honda... -
Alternator failure - is the dealer liable? 6 May 2015 (Ask HJ)
My son bought a used car from a dealer a month ago. It broke down last week and the AA said the alternator had burnt out. The trader will not fix or pay... -
Axle has snapped on my four month old car - what should I do? 16 Nov 2022 (Ask HJ)
I bought a second-hand Dodge (2008 model) around four months ago. The car was sold with a new MoT which had an advisory foe the rear subframe (corroded... -
Doing it in private 31 Jul 2010 (Ask HJ)
Regarding the email from MU in Saturday's HJ column, what is a "private dealer" please? I thought private car sales are exempt from consumer rights protection. -
Does the three-month warranty on secondhand cars cover everything? 14 Aug 2019 (Ask HJ)
Does the three-month warranty on secondhand cars cover everything? -
What do I do if the dealer who sold me a faulty car refuses to respond to my refund request? 26 Jan 2017 (Ask HJ)
I purchased a faulty car from a garage and, after discovering this, told the garage that I wanted a refund under the Consumer Rights Act 2015 because the... -
I bought an HPI clear car but have found invoices for body repairs - what can I do? 19 Feb 2019 (Ask HJ)
Two weeks ago I bought a used car from an independent, it was HPI clear and at a bit above market value but with full history. My issue is in the paperwork... -
Can I reject my faulty motorhome? 24 Jan 2022 (Ask HJ)
I bought a brand new motorhome in November 2021 and on collection it started developing faults, mainly electrical. It's on its third battery. I've returned... -
Should faulty air con be covered a used car dealer? 30 Jul 2021 (Ask HJ)
My son bought a car on Sunday from a secondhand dealership. On the test drive, the air con was blowing but didn't seem very cold so he assumed maybe it... -
I bought a car that was advertised with a full service history, but the garage now cannot find the books in question. What do I do now? 2 Mar 2020 (Ask HJ)
I’ve just taken delivery of a 2012 Honda Civic, which was advertised as having a full service history. The ad online had a picture of the stamped book,... -
A dealer won't refund my deposit but the website says I have the right to cancel - what can I do? 24 Jun 2019 (Ask HJ)
I saw a car on a dealer's website. I spoke with him and he asked for a deposit to hold it until I inspected it, which I did within a few days. He said... -
Dealer won't repair faulty gauge - What are my rights? 11 Apr 2016 (Ask HJ)
My step-son purchased a second hand Alfa Romeo from a dealership two weeks ago. He paid an additional £400 for a 15 month warranty. As he was driving home... -
Consumer rights and garage repairs 6 Jul 2012 (Ask HJ)
I know garages are a consumer rights minefield, but can a basic principle be established about labour and diagnosis? Lately I've had a garage charge... -
Are dealers required by law to provide warranties on cars for sale? 27 Jun 2010 (Ask HJ)
Can you advise if a garage is required by law to provide a warranty on the sale of a car, and if not, under what circumstances can they refuse and whether... -
My friend bought a car and within a week the clutch needs replacing. Is the dealer liable? 17 Mar 2021 (Ask HJ)
My friend bought a car from a dealer and within a week it needs a new clutch. He's reported this to the dealer and they have basically said the car was... -
How do I reject a faulty car on finance? 12 Apr 2020 (Ask HJ)
My new car has broken down three times in less than 12,000 miles/six months with the same fault each time. I have the car on personal contract hire. How... -
Can we reject a car if it's dripping oil? 23 Mar 2020 (Ask HJ)
My daughter purchased a 17-plate Fiat 500 five months ago. It started dripping oil yesterday. When checking the oil level, she found white foam. She's... -
Volkswagen Golf gearbox failure at 62.000 miles 21 Sep 2016 (Ask HJ)
I've been told that I have a major oil leak from the gearbox of my Volkswagen Golf. The gearbox has covered 62,000 miles and Volkswagen states that the... -
Bought wrong car - help! 6 Oct 2015 (Ask HJ)
Today I bought on PCP a Ford B-MAX 1.0 Ecoboost 2013, 7k miles, £10.5k. Paid 2k deposit. But I think I'd be better off with a Nissan Qashqai. I've seen... -
Vauxhall Zafira: Piston problem 15 Jan 2010 (Ask HJ)
I purchased a used Vauxhall Zafira five months ago. The car is an 07 plate and I paid circa £6,000. The car has a piston fault, which requires a replacement...
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