What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
Should I reject a vehicle or let the dealer fix it?
I purchased a 2011 Hyundai i30 diesel estate from a Honda dealer three months ago. I have begun having issues with starting. I've taken it back to Honda who have advised one glow plug has a broken tip. They are going to remove the plugs along with the injectors and have these sent away for testing etc. They advised this could be a very expensive repair and the 12 month warranty only pays out up to £2,000. The car is on finance for £4,500. I quoted the "right to reject". To which they have stated the dealership will cover the costs. However, I value your opinion whether it would be more prudent to reject than repair. I cannot afford to have a car that will have very expensive repair needed.
Asked on 27 January 2022 by Peter S
Answered by
Dan Powell
The 2015 Consumer Rights Act is very clear about this: the dealer can be held liable for any serious faults that develop within the first six months. Why? Because the problems are deemed present or developing at the time of sale.
The dealer is entitled to be given the opportunity to fix the car (again, as per the 2015 Consumer Right Act). But if the dealer cannot give you a reasonable timeframe for the repairs to be completed then you may have grounds to reject the car.
Any rejection will need to be agreed upon with the dealer and the finance company.
For your rights, see: www.honestjohn.co.uk/how-to-reject-a-car-your-cons.../
The dealer is entitled to be given the opportunity to fix the car (again, as per the 2015 Consumer Right Act). But if the dealer cannot give you a reasonable timeframe for the repairs to be completed then you may have grounds to reject the car.
Any rejection will need to be agreed upon with the dealer and the finance company.
For your rights, see: www.honestjohn.co.uk/how-to-reject-a-car-your-cons.../
Tags:
glow plugs
right to reject
Similar questions
My sister has put a £200 deposit on a £3990 2012 Hyundai i10 1.2 today. When phoning for an insurance quote, the call centre operative asked her if she had an outstanding claim on the car from 2014. She...
I have a 2016 Skoda Superb 1.6 TDI with 44,000 miles on the clock. It appears that all my glo plugs need replacing - is this unusual? How much should this cost?
Where do I locate glow plug relay on my Volkswagen Passat B6 2.0 TDI?
Related models
.jpg?width=115&height=75&rmode=crop)
Cheap to own. All models have airc on, five seatbelts and flat folding rear seats. Rides and handles quite well for its size. 99g/km Blue model from early 2011.
.jpg)
