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  Can I reject my Jaguar XJ based on the grounds that the dealer didn't disclose the true service history? 17 Feb 2017 (Ask HJ)
  I bought a Jaguar XJ 2.7 TDVi for £15,500 from a main Jaguar Dealer. I was told it had full dealer service history, having been regularly serviced by them....
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  Plywood lining system has damaged my van - what are my rights? 17 Mar 2015 (Ask HJ)
  My son purchased a new Renault Master van five months ago. He paid extra for the van to be lined with plywood. Two months after buying the van he became...
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  Can a seller opt out of statutory rights? 29 Oct 2013 (Ask HJ)
  I have paid a small deposit to secure a 2007 Mazda 5; however, on reading the small print in the contract, there includes a "purchasers certificate of...
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  Ford Focus EcoBoost engine failure, who is responsible? 5 Jan 2023 (Ask HJ)
  My engine stopped working on my Ford Focus EcoBoost and the oil light came on. The recovery man said had seized up and its a fault with the model between...
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  My Volkswagen Passat 1.5-litre Evo TSI judders when it goes under 20mph. Can this be fixed? 26 Nov 2020 (Ask HJ)
  I have a 2019 Volkswagen Passat Estate 1.5-litre Evo TSI, which often judders when it goes under 20mph. The diagnostic does not fix it and Volkswagen says...
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  Should the dealer replace my car's faulty clutch? 27 Mar 2016 (Ask HJ)
  Last week I bought a 57 plate Alfa Romeo Brera from an independent dealer. Since collecting the car I've noticed that the clutch is slipping. The three...
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  Can I return my problem car? 28 Dec 2012 (Ask HJ)
  I bought the car in September and I have had to have the brakes replaced. The garage replaced this at its cost four weeks after purchase as I got VOSA...
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  Range Rover Evoque - unhappy with cabin creaks and rattles 14 Nov 2012 (Ask HJ)
  My Range Rover Evoque only two months old, and has already spent five days at the main dealer. They've been trying to fix creaks around doors, seats, dashboard...
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  Problem with car bought three months ago 19 Sep 2011 (Ask HJ)
  I purchased this car on 16/7/11 for £5500. Last week I had occasion to adjust the drivers seat. The mechanism had failed. I feel this defect had been present...
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  Do I have any recourse with the dealer or AA as our Fiesta needs a new injector? 15 Jul 2010 (Ask HJ)
  We recently purchased a Ford Fiesta 1.4 diesel and had an AA check done on it. We now find that it needs a new fuel injector and two new alloy wheels,...
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  We bought a car from eBay that turned out to have previously been salvaged - what can we do? 4 Jun 2019 (Ask HJ)
  My mum recently bought a car from eBay from a private seller. He sells a lot of cars on eBay but I don't think this is classed as a trader. She bought...
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  I just found hidden damage on a friend's two-year-old car. Is the dealer liable after this long? 19 Nov 2020 (Ask HJ)
  My friend asked me to look at the grill on his car the other day. It looked like it suffered damage and was covered up with plastic body treatment. On...
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  Audi A3 tyre problems 13 Dec 2016 (Ask HJ)
  My Audi A3 (2014 model) has just had a service: the report advises the tyres are perishing and will need replacing. But tread remains 7.5mm, does this...
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  A garage broke my car to the tune of £800, but say they aren't liable. Is that true? 20 May 2020 (Ask HJ)
  My local garage snapped my crank bolt today whilst attempting to replace the cambelt and waterpump. They said it was fitted too tightly, probably from...
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  A coolant pipe in my Ford Focus burst - is Ford liable for the car's damage and second degree burns? 4 Aug 2017 (Ask HJ)
  A clip on a coolant pipe perished on my 2011 Ford Focus 1.6 petrol and filled the driver's footwell with steam and coolant. The driver sustained second...
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  I've bought a used Rover 25 that has a lot of faults - do I have any comeback with the trader? 12 May 2010 (Ask HJ)
  I recently bought a Rover 25 from a trader. It has low mileage and is a 2002 model with slightly tatty bodywork, but it was exactly what I was looking...
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  Can I reject a car in 7 days or do I have to allow the dealer a chance to repair it? 24 May 2024 (Ask HJ)
  I bought car from a dealer and it developed a problem with the gearbox within 7 days of ownership. I receved a warranty on purchase which I am trying to...
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  Used car is missing its promised service book 11 May 2016 (Ask HJ)
  I purchased a 2011 Nissan Qashqai used but from a franchise dealer around three weeks ago. At the time I was promised a service booklet would be forthcoming,...
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  Bought a van with a hidden accident history - what are my rights? 1 Feb 2016 (Ask HJ)
  Four months ago I bought a used Volkswagen Transporter from my local approved dealer. About a month ago I discovered that it had been repaired prior to...
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  Faulty SEAT Ibiza - what are my legal rights? 27 Apr 2015 (Ask HJ)
  My local SEAT wants me to pay £960 to remove the engine and diagnose why the timing chain jumps, before they will discuss any compensation for the damage...