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  Discovered my used car has undisclosed repair - what should I do? 9 May 2016 (Ask HJ)
  I bought an ex-demonstrator from a main dealer but, after some months, I suspected there had been some bodywork repair on the rear quarter. I would have...
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  Missing service history - what should I do? 13 Feb 2015 (Ask HJ)
  We have just purchased a three year old Hyundai i20 from a main agent. However, according to the service history, the first service was performed 18 months...
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  Does a dealer have to say if a car is an ex-hire car? 21 Aug 2023 (Ask HJ)
  Bought a two year old Peugeot with two previous owner from a main dealer just a few hundred yards from my house. After I had the car serviced I checked...
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  Discovered my Caddy has a damaged engine 5 Jun 2014 (Ask HJ)
  A few months ago I bought a 2008 Volkswagen Caddy van. I soon realised that it had been sold with a damaged engine, but was unable to get the seller to...
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  MINI One gearbox failure 3 Aug 2016 (Ask HJ)
  I bought a second hand MINI One with a full service history from a local dealer. It had 52k on the clock and was five years old. After eight weeks I returned...
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  Used car warranty - what does it cover? 17 Dec 2012 (Ask HJ)
  I recently purchased a 2006 Audi A4 Avant quattro £8500. It was 34 days ago, and as of two days ago, the DPF light has come on and won't go off. And now...
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  I bought a Smart car two months ago which has an electrical problem - should the warranty cover this? 15 Sep 2010 (Ask HJ)
  I bought a Smart car on a 55 plate with 52,000 miles two months ago. It appears that the wiring loom has shorted out, affecting a number of systems. I...
• consumer rights when car repair gone bad 7 May 2007 (Forum)
  agreed to re do the repair and make the sticthing right, but i have lost faith in it being right now so when i go to see if the second repair is decent , if its not where do i stand ?? can i refuse to pay? can he refuse to let me take the seat away? what should i do if he says its right and i say its
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  Should a dealer replace my new car if the front suspension snapped? 10 Apr 2017 (Ask HJ)
  The left suspension/wishbone snapped on my 2017 Mercedes-Benz GLA 220d 4Matic. Would this be a manufacturing fault and would Mercedes-Benz replace it with...
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  Can I claim under warranty for a broken flywheel? 4 Jan 2017 (Ask HJ)
  I've owned my 2009 Nissan Qashqai for three weeks with warranty but the fly wheel has gone. Can I claim anything as I've had to get a new clutch and fly...
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  Faulty used car - what should I do? 2 Jun 2014 (Ask HJ)
  I bought a 2005 Jaguar X-Type three months ago from a local dealer. I have already had to replace a failed rear differential and now the transfer box...
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  Worn out used cars 10 Aug 2011 (Ask HJ)
  I bought a Rover 75 from a dealer 3 weeks ago and a garage check told me that the track rod ends were worn and need replacing. The dealer told me that...
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  The way my black box was installed has damaged my car - what rights do I have? 31 Dec 2018 (Ask HJ)
  The way my insurer installed my black box messed up my car to the point where the fan stopped working and the engine overheated. What rights do I have...
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  Timing chain failure on BMW X3 7 May 2014 (Ask HJ)
  We brought a 2007 BMW X3 from a second hand car dealer, but 10 weeks later the timing chain failed. The garage where we brought the car have said they...
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  Rejecting a car bought online - what are my rights? 9 Mar 2022 (Ask HJ)
  I recently bought a wheelchair accessible car from a garage in Scotland and paid to have it shipped down to Dorset. I was assured by the garage that the...
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  Out of warranty MINI fault - what are my legal rights? 30 Mar 2015 (Ask HJ)
  My wife has owned her 2011 MINI One D from new. The other day the car started making a rattle from the rear driver's side. Upon closer inspection the bolt...
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  What rights do I have for a car bought from a private seller? 9 Aug 2024 (Ask HJ)
  I bought a Vauxhall Astra 2011 car from a private seller, who mentioned in the advert, verbally, and on WhatsApp that it was in good condition. I was allowed...
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  Can we reject a Mazda 3 for a DPF issue? 11 Nov 2021 (Ask HJ)
  Four months since buying a 2014 Mazda 3 2.2-litre diesel and on the day of collection the DPF warning light came on. The garage has attempted to repair...
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  My new Skoda Karoq 1.5 kangaroos in first gear. What do I do? 14 Sep 2020 (Ask HJ)
  I was led to believe the kangarooing problem in 1.5-litre Volkswagen Group engines had been fixed. My Skoda Karoq 1.5-litre still stutters in first gear....
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  Can I reject my faulty car because of an issue with the infotainment? 10 Mar 2020 (Ask HJ)
  I bought my Citroen C3 Aircross from a Citroen dealer on 8 May 2019. It was a pre-registered car with 10 miles and had first been registered on 29 March...