What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
Discovered my new tyres are wrong size - tunacat
I got a quote for a new tyre, from my local garage/tyre-supplier.
I then asked if I got 4 could he knock a bit off - he came back with a figure which was 8.8% off. He was also requested to fit new rear brake shoes.

2 days later, I dropped the car off first thing in the morning, had him make a note of my contact phone number, and went off to work.
Before I left work that day, I rang to check the car was ready to pick up. It was, I went, paid the bill (he'd also replaced a leaking wheel cylinder), and returned to my car, which he'd parked on the dirt road at the back of the garage. It was dark, and the road only has regular streeghtlights.
I drove the half mile back to my house, parked, and went in for tea.

In the daylight the next morning, I found that he'd fitted 65-profile tyres instead of the 60-profiles it should have.
These are 165 width on 14" rims, so, even if all else were equal, my speedo and mileometer will now under-read by 3%.

I rang the guy up and said what I'd found, and he said "Well you said 65 on the phone when you asked me for a quote."
I know that I didn't, because I myself thought a 60-profile was quite low for a 1-litre Micra, so I'd double-checked right before I'd phoned.

(I suspect what may have happened is when I'd said "One six five sixty BY fourteen", he, using on a DECT phone while wandering from the workshop to the office, had heard it as "One six five sixtyFIVE fourteen".)

"Well there are often size options and some people want a slightly different size on, and that's the size you asked for", he said.
"I'm aware of that kind of thing; my old car had options for 195-60 or 186-65 tyre on the same rim, but that difference is only 1.1%, this is 3%", I replied.

The thing is, all four of the tyres removed were 165-60, the spare in the boot is 165-60, and the tyre pressure sticker on the door jamb quotes only 165-60, with no other options printed. Surely if I'd wanted the existing tyres replacing with a different size, I would have made it more explicit, and maybe left a post-it note over the instruments? And surely before changing ALL 4 tyres, he might have called me at work on the number I'd given him, to double-check?

I offered the following: "Look, I appreciate your position; what's the proportion of cost, per tyre, for fitting and balancing? £10 say? so that's £40 for the four. How about I meet you half way and pay you £20 to change them for the correct sized ones?"
"Well I'd be left with 4 tyres that aren't new, because they've been used on the road", he replied.
"But I've driven all of half a mile, at less than 30 mph, on them", I said. (I don't know whether they test-drove the car after the brake overhaul)

"Well I'll have to look at my paperwork... Anyway, I'm in the middle of a job at the minute, can I phone you back in half an hour?"
"Yes"
Of course no phone call has been forthcoming...


From a few past experiences with this guy, he's a good mechanic, very reasonably-priced, and within walking distance of home, which is worth a lot in terms of convenience, so it'd be a definite shame and incovenience to sour the relationship just by being bludi-minded.

I know I do have 4 new tyres and the difference is small and it's only a 7 year-old Micra, but I was looking forward to getting these new boots and now I've paid good money and not got what I wanted. Even dismissing the increased risk of exceeding a speed limit, I also wonder, by the letter of the law, how I stand with regard to insurance in the event of a bump when my tyres are not quite the manufacturer's quoted size?

What would YOU do?
Discovered my new tyres are wrong size - defender
easy mistake to make when speaking over the phone,from what you say you have more to lose than the garage if you complain too loudly
if it was me I would ask him for a very good price for a tyre to put on the spare to match and watch your speed but at under 3 mph at 70 shouldnt be a problem ,insurance wont be to fussed but you could tell them they were fitted by accident to keep you right
Discovered my new tyres are wrong size - ForumNeedsModerating
Since they're not now (presumably) to 'manufacturer's specification' in the event (hopefully not) of an accident, a picky
loss adjuster or assessor might repudiate a claim. Also, the manufacturer designed the car with the suspension & steering geometry
to be compatible with those 60-section tyres. Your mistake, if you don't mind me saying so, was not to go there initially (since you
live nearby ) & repeat/re-iterate & write down your order - belt & braces approach.

I would take the loss on the chin & ask him to make me an offer on the tyres as s/hand goods then buy new ones from him.
(assuming of course you want to maintain the relationship) You may benefit in other ways if he's as good & reasonably
priced as you say.
Discovered my new tyres are wrong size - Dulwich Estate
"so it'd be a definite shame and incovenience to sour the relationship just by being bludi-minded."

A strange, and dare I say, particularly British style of approach. The relationship is already soured now and your mechanic doesn't seem to share your concerns. Couldn't give a stuff might be nearer the mark.

It's his fault and tell him so. A bit of proof wouldn't be bad idea, but if it were me I'd stand up to him and see him in the small claims court if necessary. Tell him if he won't give you the right ones then you are getting the proper tyres from A N Other and asking him for your money back. No money then court.
Discovered my new tyres are wrong size - Aprilia
Even the thickest tyre fitter (and there are a few of those about) will check that replacement tyres are the same size and rating as the ones being replaced.
I bet your mechanic spotted that he had the wrong ones, and had none of the correct ones in stock. He fitted the wrong ones in the hope that you'd not notice (I bet 90% of drivers wouldn't notice!).
Ask him to fit the correct size and be prepared to lose your 8.8% discount, but nohting more.
From a safety perspective the change in size is quite small and wouldn't endanger the grip or handling. Speedo will be slightly in error.
Discovered my new tyres are wrong size - defender
Even the thickest tyre fitter (and there are a few of those about) will check that replacement tyres are the same size and rating as the ones being replaced.


Normally agree with what you say Aprilia but not in this case .How was the fitter to know the size wasnt being changed as it was a set of four ?if it had been 2 then thats another story .
Just read the amount of postings on here about tyre size changes ,how many people change wheels from standard to low profile etc? many people change tyres to a different profile to match their own particular needs ,I dont think in this case there is anyone to blame ,as said wont endanger grip or handling and will possibly give better mpg and tyre life
though I wouldnt think it will be much of a saving
Discovered my new tyres are wrong size - horatio
What would I do?

I'd take it on the chin as "one of those things" on the proviso I phoned my insurer and told them and asked for an "in writing" acknowledgement that they considered the vehicle to be safe. Or phoned Nissan and asked them for a letter saying it would be structrally ok.

The speedo reads 60 when you are travelling 61.8 that's not a big problem really, don't speedos over read anyway? So this would make your speedo more accurate

When changing worn out tyres you'll have to calculate the aspect ratio is over the threshold requiring you to change both sides on the same axle. If it's not then you can get away with just changing one side at a time (If you're that sort of owner, sounds like you're the sort who changes both sides at the same time anyway.

I'd also explain to the tyre guy that I'm taking on the chin, but ask that in future when he realises the tyre size requested is different to double check with the customer by telephone.
Discovered my new tyres are wrong size - horatio
You'll also have to check it doesn't foul the bodywork or steering mechanism etc etc in turning lock to lock.

Or you could just take the legal view that as a professional he should have known the tyres were wrong and he should have double checked and triple checked with you and he should have warned you of the speed difference and possible insurance problems, the fact he did none of this, means it is his fault at the end of the day.
Discovered my new tyres are wrong size - moonshine

What would I do?

I wouldn't worry about it! You got a good deal and are lucky enough to have a good mechanic. To my mind its a big fuss over nothing, much better things to do with your precious time on this earth.

The mechanic fitted the tyres that you asked for. This thread coudl have easily been "I asked for 65 profile tyres and my mech fitted 60 just because that is what was on there before". Yes, you could argue that maybe he could have called you back to confirm as there was a slight difference in the profile.

I can't believe people on here are talking about small claims court etc. I guess we are getting like the US where we all spend out time blaming and sueing each other.

Give the mech a call, tell him that you are happy with the tyres and accept that you didn't make it clear which size you wanted. Give him a compliment, say thanks for being understanding to keep it freindly for the next time you need a good mech to fix your car.

Use the money you saved towards a nice meal out or a few beers on the weekend and get on with enjoying your life!
Discovered my new tyres are wrong size - component part
You're talking pap there brother
Discovered my new tyres are wrong size - kithmo
Not much you can do without souring the relationship, if it were me, I'd let the mechanic know I was unhappy, send him a pack of hearing aid batteries and find another garage in future. i once had a 60 profile tyre fitted on one side and a 65 profile on the other by a local tyre fitter by mistake (both should have been 65), I didn't notice at the time and 3 months later the car failed the MOT due to the mix of profiles on the wrong axle. I went back to the tyre fitter and he apologised profusely, fitted me a new 65 profile for free and offered to pay for the MOT retest. I declined the payment offer due to the fact that there was a rustty brake pipe wanted doing as well to pass, but that's what I call service. Needless to say I always use the same tyre fitter when I buy tyres now.
Discovered my new tyres are wrong size - davidh
Just to point out, the OP actually requested 60 profile tyres, its hardly his fault if the mech has dodgy hearing or likes to roam around a potentially noisy environment on a DECT phone, so therefore the mechanic didnt fit what was asked for. Why say sorry? - it'd be dishonest to apologise for someone elses mistake however genuinely it was made. Looks like its the mech's mistake to me.

I'd just take the whole thing on the chin and carry on using the guy to save you "cutting your nose off to spite your face" If he refunded you,and provided you felt you would carry on using him, he'd only get the money back through your next service bill.

Think of all the hassle involved in cadging lifts of people etc etc to get to another garage.

Discovered my new tyres are wrong size - Jonwm {P}
Not sure if its much help, but i had H profile tyres fitted instead of V, went back to well known tryre place and they apologised and ordered 2 more, no probs, didnt even question what i ordered.

I reckon some one has paid full price for the H ones as new though....

Jon
Discovered my new tyres are wrong size - horatio
Just to point out, I mentioned you would need to check aspect ratios re: MOT

I just checked and the 60 and 65 are the aspect ratios and they are too much different to pass an MOT

So you have to consider what you will do if say you get a puncture or uneven wear on one wheel. What you could do is revert back to your normal size for the new tyre (if req'd) and make sure that for the MOT you put the spare wheel on opposite it on the same axle.

If you have an MOT with 60 on one side 65 on other side it will fail.

But for normal driving outside the MOT you would want to put the odd sized wheels on the rear axle - to wear down the remaining one with the 65 aspect IUSWIM.
Discovered my new tyres are wrong size - Aprilia
But for normal driving outside the MOT you would want to
put the odd sized wheels on the rear axle - to
wear down the remaining one with the 65 aspect IUSWIM.


???? What?
Discovered my new tyres are wrong size - horatio
Ok,

tunacat (btw you shouldn't feed cats lots of tuna) has 4 tyres at the wrong size, when (for the sake of convienience I'll assume tunacat is male) he replaces the tyres he will want to gradually convert back to the correct size.......right? It's not as if he will want to buy more at the wrong size.

Ok so the scenario is 1 tyre needs replacing for whatever reason.

He now has two correct size tyres and 3 incorrect size tyres ...........yes?

But he still wants to wear down (use up) the incorrect size tyres so he wants 3 incorrect tyres on the car and 1 correct size. I suggest he puts the correct size tyre on the rear, I suggested this because of the issue of the speedometer. However, if the speedometer is based on the revolutions of only 1 of the front wheels, he could just put the correct tyre on the relevant front wheel that gives redings to the speedometer. If the speedometer runs on readings from both front wheels then I suggest to avoid confusing the speedometer to put the correct size tyre on the rear.

But as I explained for the MOT he would have to remove the incorrect tyre (which is opposite the correct size tyre) and replace it with the spare which is another correct size tyre, so that the car will pass the MOT.

ok now?

Discovered my new tyres are wrong size - Number_Cruncher
Like Aprilia, I am almost too stunned to respond.

Apart from some very specific exceptions which are noted in the MOT manual, you should never use differing sized tyres on the same axle. Full-stop!!!

To recommend this course of action to others is quite reckless - it's on par with the suggestion of disabling the ABS!! Horatio's approach to car maintenance does tend to lurch and skid towards the cavalier and unsafe end of the spectrum.


Tunacat has only two options;

1) get the garage to put the correct tyres on
2) inform his insurers, and check they are OK with these tyres, and, after checking that there are no potential fouling issues, use the tyres as they are, accepting that the speedo will not read correctly. (In all likeliehood, the speedo will still be safe, although a check with a gps might be helpful)

Number_Cruncher


Discovered my new tyres are wrong size - horatio
I took aprilia's "what?" to be genuine confusion, not moralising.

I don't give two hoots for your moralising, give your opinion on "nanny" road safety by all means but I'd appreciate it if you didn't direct it at me with your (what I take to be) personal attacks.
Discovered my new tyres are wrong size - Number_Cruncher
Horatio, I don't know you personally, and hence, I can't make personal attacks. However, I can point out that the advice you have given in this thread was spectacularly incorrect and unsafe. So, nothing personal - purely technical!

Number_Cruncher
Discovered my new tyres are wrong size - horatio
How can you say a MAX 7mm difference in ride height (not taking into account intervening wear on the incorrect tyre at the time of the puncture), is "spectacularly incorrect and unsafe"? People up and down the country regularly drive around with differences of 4mm or thereabouts with no problems whatsoever. and here you are saying that an extra mm or 2 or 3(Max) suddenly makes the car unsafe. Doesn't make sense to me.
Discovered my new tyres are wrong size - horatio
Infact people regularly have more than 4mm because in addition to the tread wear a worn tyre will sag more than brandnew tyre so when they put a new tyre opposite a worn tyre the diff will be more than 4mm.............and you call this spectacularly unsafe?

Plus my advice was not incorrect because I flagged up correctly the car would not pass the MOT with odd tyres on the same axle.
Discovered my new tyres are wrong size - BazzaBear {P}
But as I explained for the MOT he would have to
remove the incorrect tyre (which is opposite the correct size tyre)
and replace it with the spare which is another correct size
tyre, so that the car will pass the MOT.


Did you consider what the reason for the MOT forbidding this is?
I think you'd have to be some sort of fool to consider running with different sized tyres on the same axle.
Discovered my new tyres are wrong size - horatio
Fine, I'm a fool, get over it.
Discovered my new tyres are wrong size - horatio
It's a difference of 7mm in ride height, big wow! and that's not taking into account any wear on the incorrect size tyre at the time 1 of the tyres has to be replaced (for whatever reason)
Discovered my new tyres are wrong size - BazzaBear {P}
Is ride height the only thing effected? What about rolling radius? The difference it makes to the suspension? I'm sure there are more differences besides, but I'm no mechanic.
Discovered my new tyres are wrong size - machika
It happened to me once, about 18 years ago. I drove more than half a mile on them too, before I realised something was odd (speedometer, ride and handling didn't seem right). They were replaced, without quibble, after I said they should have checked with me, as the tyres they fitted were so different to the ones they replaced.
Discovered my new tyres are wrong size - cheddar
Incompetance.

to take 60's off and put 65's on without at least checking with the owner is a best a severe mistake or at worst shear incompetance, either he fits new tyres or someone else does and you see him in the small claims court.
Discovered my new tyres are wrong size - yorkiebar
And in the court he says "thats the size he said he wanted !"

His word against the other? Don't think it will get very far !

Far better to go back to the seller, explain the problem in a civilised manner and talk about a compromise where he gets the "right" tyres and the supplier doesnt lose too much money etc!

Something like how it should be without all the threats (that never help) of court and sue etc.

Every trader hears this a lot, not just motor traders I add, and even though the spoken word has the same lawful equality as written words, unless there is proof of that conversation then the 2 sides will never agree what was said so how can the court?
Discovered my new tyres are wrong size - barchettaman
I did something similar to this with the Astra - accidently bought the wrong profile tyres on t´internet, not my finest moment. The ´wrong´set went on eBay, incurring quite a loss, and I had to buy another set - don´t tell Mrs Barchetta.
Discovered my new tyres are wrong size - Aprilia
The seller won't lose out. The tyres are 99.9% new so he'll fit them to the next customer who needs this size.
Discovered my new tyres are wrong size - Altea Ego
Before the tyres the speedo was probably reading 3% fast. Now its probably spot on the money.
------------------------------
TourVanMan TM < Ex RF >
Discovered my new tyres are wrong size - chocka
tunacat,

I think you did the right thing.
I would have expected the the guy to call me before fitting different sized tyres to my car.
He didn't do this and fitted them anyway. What if I did say the wrong size? Any decent guy would have double checked with me before fitting to be sure I wasn't making a mistake.

Go round to see him face to face and make the same offer again.
If he refuses to change, I don't think it would worthwhile to take this to court, but he certainly will have lost me as a customer. Convenient he may be but, from your post, his attitude sounds as though it needs improving.

Your offer to meet some of the cost to change is more than fair.

Discovered my new tyres are wrong size - Pete M
On the other hand I was a benificiary of a similar situation once. A tyre dealer had a set of four Pirelli P4000 tyres in 215/70-15 that had been mistakenly fitted to a Rolls-Royce for about a week. Practically unworn, perfect size for my Jaguar, at about 60% of retail. Very nice, thank you.

If it was my car, I would have expected the tyres to be changed, and that someone else would be able to take advantage of the 'shop-soiled' ones. Having said that, the car might be a little more economical with a 7% gearing up.
Discovered my new tyres are wrong size - Another John H
I've had 70's where 65's are the norm for 155's on a small FIAT (obviously same size on same axle).

Speedo ended up pretty much spot on by GPS.

Cornering feel and grip were no different than you'd get between differing tyre brands.
Discovered my new tyres are wrong size - Ed V
One of the reasons I'm replacing my tyres is that they are 215/55 R16s, but ought to be 60 profile. They are not the originals, as I bought the car at 50,000 miles. I noticed undue wear on the front two and this, along with the fact that the car is registering x% more miles than actually covered, persuaded me to bite the bullet and get all 4 done. It should also improve the ride a little (on a Legacy Outback).
One local fitter was halfway through fitting when I noticed that 2 were Bridgstone ER30s and two were ER300s. Not good enough for me, and I'm going to another fitter for 4 ER300s on Tuesday.
Discovered my new tyres are wrong size - tunacat
Thanks for all the replies - wow, I think we covered the full gamut of opinions there!


Aprilia, I suspect you?re right about what happened, but if so, he?s refusing to admit it, and part of my annoyance is feeling insulted that he thought he could dupe me in that fashion.

Yes, the relationship is now somewhat soured, but he has done good work, at a favourable price (and once at zero-notice) in the past. If I immediately vow never to go there again, I?ll be inconveniencing myself, and if I start shouting vehemently, even if I do get a result this time, he?ll just rack-up the bill next MOT time, won?t he.

After a day?s reflection, since the difference in the desired and actual tyres is small, I rang him and got him to acknowledge that he?d registered my disappointment about this episode, but told him that in the interest of maintaining a good relationship, I wasn?t going to pursue the issue any further on this occasion. (But no doubt we?ll both be on our guard in any next dealings.)

(Oh ? and he never rang me back yesterday because: ?I was in the middle of a job when you rang and I wrote your number on my hand. When I finished the job, I washed my hands, and unfortunately found I?d washed the number off too.?
LOL --- Is there a book supplied to the Trade that has all these in??!!)


I *kind* of appreciate what you say about my 'mistake' Woodbines, but don't ya just get sick of having to second-guess every possible scenario in which people will koqup any simple task with which you've entrusted them?

Latest example: After repeated phone calls and emails requesting a prospectus for part-time courses from the local college, SWMBO has, finally, received... ...a prospectus for FULL time courses.

I suggested she should enquire whether they ran a course in Dealing Competently With Customer Enquiries, but I expect that'll have been cancelled and replaced by a course entitled "Delay Tactics, Fobbing, and Getting Customers Off Your Back".


Discovered my new tyres are wrong size - moonshine

Tunacat - I think you have done the right thing. You considered all the options presented on the forum and formed your own decision. Good piece of life experience I guess (for all of us), lets hope all is well in the future!

I think we now need a thread for all the standard mechanic excuses....
Discovered my new tyres are wrong size - kithmo
All you need to do now is get a new spare to match the others.
Discovered my new tyres are wrong size - cheddar
And tell your insurers.
Discovered my new tyres are wrong size - jc2
Interesting that you have to tell your insurance company of a minor change in rolling radius but you could change to a new set of the same size with minimal grip(and there are some about) and no requirement to tell them.