Sourcing Special Tools VW Golf IV

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Tue 23 Mar 2004 13:20
Sourcing Special Tools VW Golf IV - 547HEW
Went into local VW Main Dealer last saturday morning and while purchasing normal service parts, asked to buy the Special Tool to change Rear Brake Pads. (Basically I imagine this to be a tube type peg spanner which engages with the piston, and winds it back in).

Was taken aback when the Parts Sales person rather frostily said something like: "We have never been allowed by VW to order Special Tools for retail customers" There was no chance of negotiating this. (I strongly suspect that this is the Dealer's own policy, to try to keep their Service bay fully utilised at £96 per hour + VAT charge out rates).

I have a policy of only using genuine parts and tools on my vehicles!

Has anyone had a similar "Retail Experience"? I would like to know before I approach VW Milton Keynes for confirmation....

Lastly, can anyone recommend a hassle free source?

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Tue 23 Mar 2004 14:04
Sourcing Special Tools VW Golf IV - borasport20
Sykes pickavant do one, and it is available from halfords - I've got to leave the office now, but if you search on my old posts, or Bertj is around, you should be able to find the part number

regards
mike
just 'cos I know what I'm saying doesn't mean I know what I'm talking about

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Tue 23 Mar 2004 17:42
Sourcing Special Tools VW Golf IV - keo-the-dog
you might find the vw dealer uses tool from snap-on, some dealers dont order special tools from the parent company due to cost (you think snap-on is expensive).
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