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Would appreciate some advice the Mrs new car a Toyota Yaris arrived at the dealership a few days past. Due to time limitations we only inspected it today. There is a small raised paint imperfection underneath the surface and it is visibly raised. There is also a scratch that has removed paint on the front bumper. Not had a formal response on this as it was noticed on a Sunday when all 'senior' dealer staff are not present. The car is not registered as yet but as you would imagine we are not happy about having a paint repair on a car that is brand new. Any advice from members with this unfortunate conundrum? Only paid a deposit so far and ready to pay the balance when the car is satisfactory.
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If it's on PCP, I'd take the paint repair. If you're buying outright, ask for the panel to be replaced or reject the car.
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If it's on PCP, I'd take the paint repair. If you're buying outright, ask for the panel to be replaced or reject the car.
Replacing a panel because of a paint defect is not going to happen. But it's not a good idea, the panel may be a poor fit plus the rust proofing may be compromised.
I think "reject" is the wrong word, the OP has not taken delivery yet. Refuse to accept that particular car is probably a better description.
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Reject it and ask for your deposit back, a new factory fresh car should have perfect paint, Toyota's generally are good for quality of finish.
My Vitara was presented with a paint imperfection on a mirror cover, replaced with a new factory supplied one and given a set of car mats for free, a raised paint imperfection will not "polish" out so don't be fobed off by a promise to sort it, a wet sand,compound, polish will flatten it but it will also remove the clearcoat protecting the base colour.
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It is a cash purchase, we plan on keeping the car as a longer term vehicle and not changing after 3 years etc. Waited since May for the car, as the raised paint like a small raised dot is on the rear quarter panel replacement is not going to be viable of that huge panel. Very disappointed in the Toyota quality
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I would imagine the dealership will sort it, probably with a smart repair, I think it’s quite normal for cars to have slight defects in the paint, that are sorted before the customer picks them up and they would never know..
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I would imagine the dealership will sort it, probably with a smart repair, I think it’s quite normal for cars to have slight defects in the paint, that are sorted before the customer picks them up and they would never know..
It used to be normal for cars imported into this country (and probably others too) for noticeable paint damage to be rectified at the pre-delivery inspection. Maybe this one was missed. But at the end of the day, how long do you expect your new car to remain pristine, how long do you expect to keep it, and does it really matter ?
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Reject it and ask for your deposit back, a new factory fresh car should have perfect paint
Has a factory fresh car (excepting proper high end stuff) ever had perfect paint?. As an ex car valeter who worked at various garages and dealerships cleaning all manner of makes and models, I've never seen a new or nearly new car with perfect paint. Without seeing the raised bit of paintwork and how noticeable it is I'm not sure what to say about it, but unless it really catches the eye, I don't think I'd bother.
As for the bumper scratch, regardless of whether it is repaired or the bumper cover replaced, there is a very real possibility that the paint colour will not match exactly and so could be more noticeable than the scratch (also the case should you decide the raised section is unacceptable and the dealer offers to repair it)
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Cars are "new" for at most 6 months until the registration year changes.
Normal use will pick up all kinds of minor damage - supermarket door dings, the odd scratch from a roadside bush on a narrow road, minor scuff on a kerbed wheel, etc.
Insisting on rectification may cause long term problems for a short-term win - compromised rust protection, precise paint match.
If keeping the car for many years, it is hardly worth bothering to get it fixed unless it is so blindingly obvious a problem exists which could compromise its future s/h value.
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Got to ask the obvious question, is the car made in France?
Very difficult these days to buy a Japanese car made in Japan, but I hear that the new Civic and Mazda 3 are built there, where I doubt this would have happened.
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Indeed the Yaris for the UK market are all made in France, they then are sent to the UK factory in Derbyshire for a final "quality check" and then sent to the dealer. So essentially the car has been through two Toyota sites. The car was planned to replace a legacy Ford we have owned for many years and is in superb condition and it is a surprise that a new car has more paintwork defects than the 2006 Fiesta it is planned to replace. Will have communication with the dealer the next working day and also report to Toyota as required. Surprised that "quality checks" seem to be comfortable with such defects.
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Could the paint imperfection actually be a badly done repair? It's surprising how many brand new cars get damaged and then repaired between leaving the factory and getting into the hands of their first owner. The chance of there being dust contamination in the factory paint is pretty low. I've had that kind of fault on "smart" repairs before (the people who come and do a cheap paint repair on your drive in a tent) but not seen it on a new car - though I've seen plenty of new cars with "orange peel" paint....
If you're not happy with it though, once you know it's there, it will be one of those things which will annoy you every time you look at the car, so the answer is not to accept it in the current state.
However, if you go down that route, you may have to wait another 5 months or longer for a replacement. With the current long waiting lists for new cars, the dealer may prefer to take the car as stock and order you a new one rather than try to rectify the problem. There's likely to be someone else who either wouldn't notice (or possibly not care if it was a hire or lease company) and buy the car as it is rather than the dealer through the hassle and cost of trying to rectify the problems.
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If you're not happy with it though, once you know it's there, it will be one of those things which will annoy you every time you look at the car, so the answer is not to accept it in the current state..
If you decide to get the paint 'repaired' the question is then whether the repaint is more obvious than the original car would have been. Your choice.
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A friend has just bought a Used Yaris from our main dealer costing £20k . When she went to pick it up it hadn’t even been cleaned and there were lots of defects.
She refused to take it until it was sorted but it seems the product is in such high demand they don’t need to do anything beyond filling in the forms.
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Dealer claims they have removed the damage to the paint with 'machine machine' find it hard to believe that a raised dot in the paint can be removed with a machine polish. Will inspect the vehicle tomorrow. Think an independent paint inspection seems reasonable to request at this stage
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Think an independent paint inspection seems reasonable to request at this stage
We can't easily judge the magnitude of the blemish, but I wonder if you may be looking for absolute perfection ? Our present Pug 207SW, bought 8 months old at the end of 2008, was the nearest thing we have had to a 'new' car. Typically, after we had owned it for a few weeks some local goon chose to give it a gentle side-swipe, luckily causing only superficial damage.
Essentially what I am saying is that your ideal perfection may not last very long.
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Dealer claims they have removed the damage to the paint with 'machine machine' find it hard to believe that a raised dot in the paint can be removed with a machine polish. Will inspect the vehicle tomorrow. Think an independent paint inspection seems reasonable to request at this stage
Carl, despite what others have said on a new car you should expect the paint to be very close to perfect, you may well see some orange peel under the clear coat but "raised" lumps and scratches are simply not acceptable imho.
Badbusdriver in his earlier reply stated that there is no such thing as perfect paint on a mainstream car, he's sort of correct as there will always be a few swirls etc due to the time/ skill levels the "valeters" ( term used loosely) have at the dealership, these can corrected to certain extent by a light machine polish as there generally in the clearcoat but I can assure you if your dealer claims to have removed the raised dot by machine polishing then he will have compromised the clearcoat layer ( think of it as a varnish enhancing and protecting the base colour layer) .
I'm not a "valeter" but I am in the motor trade as well as a keen car detailer, if I'm totally honest I believe the car has been damaged and had a so called smart repair, probably in the open air round the back of the dealers.....
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