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toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - supersue

My 2009 semi automatic toyota, like several others mentioned has been 'jumping' from the drive mode into neutral for several weeks now, causing huge problems as i have broken down several times causing distress nd caused traffic problems as well as the unpredictable danger it poses to my safety and that of my family.

In good faith, i took it to the Toyota franchised repairer.They did a diagnostic,for £59.00 and could find nothing because it was 'intermittent'.The problem increased, this time they said it was likely to be the clutch /flywheel and possibly the actuator.Total cost over £2,000.

The outcome was that it needed a new clutch/flywheel but was told actuator ok.Cost near £1200 which i paid.

The problem continued and increased and it finally remained 'stuck' in the flashing neutral position.I called the AA out to tow me back to this garage.Within a short time,this brilliant patrolman found that the terminals to the actuator were corroded.He cleaned them up and the car started and remained in the drive position whilst the patrolman escorted me back to the garage, which was closed for bank holiday.

My first point is that it could not have been the clutch as the problem still continued.The clutch was worn but probably had a few months left in it.My second point is that why dont these garages deal with basic faults first before they wade into stripping engines down at 'rip off' prices to customers. I think we all know the reasons why.

No doubt when i speak to them about it they will tell me it must be the actuator after all, which they said and i believe it isnt.So if i pay for the actuator to be repaired and the fault is still there,where do i go with it.? I am very confused and angry that they try to make out it is an unusual problem. Any advice on what i should do please.?

I would very much like to know if there is a history of these problems with Toyota semi automatics for 2009 .I did read one message where someone said their car was recalled in 2012 by Toyota for this problem but it reocurred at a later date and Toyota did not want to know. No suprises there.

Any relevant advice please on the issues i have raised.Thanks.Supersue.

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toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - Oli rag

There's quite a bit of history on the search engine here about problems with Toyota mmt transmissions. Some seem to have been sorted under warranty, while others ( like you) have faced big bills and recurring problems.

Judging from Toyota owners feedback on here, it would seem your experience is unusual at a franchised dealer. They do generally seem to be praised by owners for good service, help outside of warranty and until recently, keen prices.

From the symptoms you originally described, it didn't sound like a clutch problem, so I'm surprised that they got it so wrong at your expense, I'd hope, if you contacted them that they may do the decent thing and refund you.

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - gordonbennet

I think a lot could depend on your cars service history, if its complete, up to date, and at least mostly if not all Toyota main dealer history, i'd be inclined to contact customer services at Toyota UK Epsom/Ewell (i can never remember which) and explain the position to them, they migth not be interested but you have nothing yto lose.

If SH is sketchy and as soon as normal warranty expered the car was removed from Toyota care then they will be less likely to be sympathetic.

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - gordonbennet

Sorry about the typos in the above post, SWMBO had just rung the gong for dinner, so it was a hurried type and send jobbie..:-)

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - supersue

There's quite a bit of history on the search engine here about problems with Toyota mmt transmissions. Some seem to have been sorted under warranty, while others ( like you) have faced big bills and recurring problems.

Judging from Toyota owners feedback on here, it would seem your experience is unusual at a franchised dealer. They do generally seem to be praised by owners for good service, help outside of warranty and until recently, keen prices.

From the symptoms you originally described, it didn't sound like a clutch problem, so I'm surprised that they got it so wrong at your expense, I'd hope, if you contacted them that they may do the decent thing and refund you.

Thank you oli rag for the info.i Have finally had the car repaired at my expense to the tune of £2,150.00.! They replaced the clutch and actuator/flywheel.All these parts only guaranteed for only a year!. Turns out that the clutch although worn was not the cause.Toyota, will not reply to me despite my car having a full S.H. My only recourse is to take legal action under the sale of goods act 1979.

Apparently they have modified this tranmsiion now as it is well known to be problematic with service centres but that doesnt help me.I will never ever buy another Toyota car.I mean just look at all the problems they have had recently with their recalls.!

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - Simon1982

Hi,

I know this is going back a while but I have just read your post above. I am dealing with this exact issue at the moment and I have involved the DVSA Driver and Vehicle Standards Agency. Please could you make contact with DVSA, especially if the car popped into neutral whilst the car was moving. Also, I would be grateful if you would let me know if you have contacted DVSA.

I would like to think you would have a claim if the DVSA report back that there should be a recall on this type of gearbox.

Anyway I will leave the following I posted on a Toyota forum today:

I have just joined this forum to gather information that I am presenting to the DVSA regarding the MMT Gearbox fault.

I am the owner of a Toyota Verso Corolla 54 reg. Back in May this year I was driving my car home when I was turning into a new road my car had popped into and remained stuck in neutral, with the car being positioned halfway into the road. I tried and tried again to get the car going, including restarting the engine several times until after a few minutes the car managed to get in gear. Within a minute or two at the next junction the same thing happened again and AGAIN whilst I was moving along the road. Luckily for me it was just before the school run so the roads were not so busy.

Anyway, this issue has been documented in other posts on the forum so I am definitely not the only person to experience this. I also believe it affects several vehicles, not just the Corolla Verso.

The next day I took the car to a Toyota garage to see if they could diagnose and resolve the issue. They charged me £95 for diagnostics and came back with the following fault:

"CO full diag and found P0810 recorded in system. Followed diag process and concluded reqs mechanical repair. New clutch, actuator and ECU. 7.2hours"

I will try and be brief with what followed on from here so I can get onto the main purpose of my post:

I looked up this issue on the forum and found that there was a Customer Satisfaction Survrey for this very fault as well as subsequent technical bulletins. It seems like there CSC was a soft recall that I believe should have been a hard recall on the fault. What happened to me was dangerous and there have been cases I have read on the forums/internet of this even happening whilst driving on the motorway.

I contacted Toyota Customer Relations to ascertain whether the CSC was carried out on the vehicle as well as the technical bulletin. Indeed the CSC was carried out on my vehicle to resolve this very issue yet a mere 30,000 miles later the fault appears, perhaps for the first time on this vehicle.

Toyota refused to rectify the situation free of charge...no surprises. Basically they said the Customer Service Campaign was done way back in 2009 and they would only provide a warrenty on the work till 2012.

I then decided to pursue this further by reporting what I consider to be a dangerous fault to DVSA who have so far been most sympathetic. In normal circumstances vehicle age would be an issue but thier concern is that this particular fault has nothing to do with the age of the vehicle, especially as the parts involved were replaced back in 2009. Toyota responded to the DVSAs enquiries by stating that I "may" have had warnings that this issue would occur and that I would have had time to take it the garage to resolve and as such cannot be classed as a sudden dangerous issue. There was no warning lights and I am not sure how you could be warned that your gearbox will pop in and get stuck in neutral all of a sudden.

Unsatisfied with Toyota's response, the DVSA have sent in followup questions which has now lead to Toyota making contact with me to get my vehicle in for inspection. This has yet to be arranged. I rang the DVSA and they confirmed that I should agree to this being done.

Now to the purpose of my post. This MMT issue has been going on for many years now and there are significant number of people affected by it, many of whom will have since had their car either repaired, sold on or scrapped, etc. If anybody has experienced this issue could I encourage you to contact DVSA as it seems like they are finally taking this issue very seriously. The more genuine evidence we have on this the more likely it will be that Toyota will be forced to do what they should have morally done along time ago.

The fact the vehicle has had the Customer Satisfaction Campaign carried out and still experience the same issue is of concern.

Please feel free to post your experiences here too and I will pass them onto the gentleman I am in contact with at the DVSA.

If you are reading this line, I thank you for your time.

Simon

DVSA website to report serious safety defect: www.gov.uk/vehicle-recalls-and-faults/report-a-ser...t

PS I have attached the relevant Customer Satisfaction Survey and Technical Bulletins here. These documents I have obtained through other postings on this forum

Edited by Simon1982 on 03/08/2018 at 19:03

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - Tamara Liwewe

I have experienced the same problem over the weekend and that is why I am here. The car went into neutral when I was driving through a tunnel. It just stopped, there were no flashing lights, no warnings signs. I only noticed it as the accelerator pedal was revving up but the car was not moving. I am however in Belgium and I probably wont be able to report this to the Belgian officials due to language issues, but I will surely send an enquiry to Toyota to find out if there is a recall out there.

I will be taking the car to a Toyota dealer

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - yokel38

Ask your Toyota garage to submit a MLA case for the actuator, sadly too late for the other work already completed, but you will almost certainly be able to get help from Toyota towards the cost of the repairs.

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - skidpan

Ask your Toyota garage to submit a MLA case for the actuator, sadly too late for the other work already completed, but you will almost certainly be able to get help from Toyota towards the cost of the repairs.

So you think that Toyota will contribute to the repair of a 14 year old car, dream on. Even if had been religiously serviced by Toyota all of its long life they would be saying no, Just consider that its 11 years out of warranty.

Afraid that the owner of any 14 year old car is on their own. If you want a warranty buy a new car.

It works like this.

New car = expensive but free repairs under warranty.

Old car = cheap but you only get free repairs for 6 months (if you are very lucky.

Suggest you by some reality tablets.

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - yokel38

Skidpan, speak not of what you know little! Yes they will almost certainly help towards the costs, in the form of discounted parts and a lower labour rate from said dealer, but only if the dealer submits an MLA request. This system was put in place to keep cars such as this on the road, I should know, I actually work for a toyota franchise, have done for 30 odd years mate, and do this for customers to help them where I can. MLA = Mechanical Loss Avoidance btw.

Edited by yokel38 on 07/08/2018 at 16:02

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - skidpan

Just done a Google for Toyota MLA and Toyota Mechanical Loss Avoidance and the result for both was Zero hits. If it had existed I think a reference to it would have come up in the searches.

But I ask myself this question. If Toyota are so incredibly generous with discounted parts and labour on old cars why would anyone want to buy a new or newer one. It seems the answer is simple based on the Google search, it does not actually exist.

From a simple business perspective not selling new cars (or newer used ones) makes no sense whatsoever. Toyota have not become one of the largest manufacturers by encouraging owners to keep their old worn out wrecks on the road.

All manufacturers want us, the customers, to buy new cars. Its how they make huge profits.

Very few old cars actually visit a main dealer, most are maintained by back street garages and they would be unable to access such a scheme if it did actually exist.

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - yokel38

Skidpan, well dont believe me then, absolutely no skin off my nose, I mean, why listen to an expert in the trade with over 30 yrs experience with a Toyota dealership....

NB Manufacturers in fact make very little from new cars in the greater scheme of things, its spare parts per hour where the profits are made. Once again, I do have a little more insight than a keyboard warrior..

To anyone else who has an older Toyota that needs an expensive repair, and your old Toyota has been reasonably maintainted, preferably with some customer loyalty to the brand etc, its always worth pursuing your dealer to submit an MLA request on your behalf. Toyota actually are pushing the network to make more use of this system. Theres no guarantees obviously, but I've always managed to get a reduction for every request I've entered.

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - skidpan

Skidpan, well dont believe me then, absolutely no skin off my nose, I mean, why listen to an expert in the trade with over 30 yrs experience with a Toyota dealership.....

Well I didn't believe you so I contacted Toyota to find out about this wonderful MLA that would be the solution to all issues that buyers of older cars with no warranty regularly report on here.

I asked what the MLA was and what it did for owners of cars that were out of warranty.

Their answer was:

"If your vehicle experiences a fault after the manufactures warranty has expired, then this will be looked into on a case to case basis whether we will be willing to help with the costs of the repair."

So that is exactly the same as any manufacturer with regards to out of warranty issues. Had a couple of successful claims myself in the past and both were submitted by the dealers (Ford and VW) with no promting form me.

They go on to say:

"The customer would need to be loyal customer, having there vehicle serviced along with the recommended service schedule to be considered for goodwill."

From that I would suggest that simply buying an old Toyota and expecting them to fix it FOC is a non-starter. Its pretty clear that the owner would need to have had the car for a good while and had it serviced with Toyota for several years.

And nowhere did they even mention the mysterious MLA.

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - yokel38

As I stated, there are lots of armchair experts on here, but not many genuine life long industry experts like myself. If you do not own a Toyota, then jog on fella, this is clearly not for you, believe whatever you wish from your chair, once again, for anyone else that does, then, bear this in mind.

An example of a recent one I did, Sat nav unit on old 2006 landcriuser was faulty, the price of a new unit would have been over £1300 + fitting + vat, MLA price was less than half this.

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - skidpan

believe whatever you wish from your chair, once again, for anyone else that does, then, bear this in mind.

I posted above what Toyota told me in an e-mail when I askwed about MLA. I think I will believe Toyota and not a poster on a forum.

For the record I do not and have never owned a Toyota. Considered them on several occations but the 3 local dealers have all been abysmal at the test drive/enquiry stage, just imagine what they are like when they have your money. On insisted that a 5 seater was the same car as a 7 seater despite our simple request to what impact the folded 3rd row had on boot space. Another gave us a petrol to drive when we booked a diesel. The 3rd told us that it was the law for us (the customer) to ride in the rear on a test drive and that by law he had to choose the route, it was 2 miles out during which I drove and 2 miles back. When we booked the test drive we were told that we could drive where we wanted.

If you are really a Toyota person why should I expect you to be different.

Edited by Avant on 30/08/2018 at 01:08

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - madf

I have owned a Toyota for 12 years. Not bought many parts and when I replaced a timing chain on my son's 10 year old Yaris. in 2012 . and at that time Toyota serviced my Yaris - I was offered no price reduction.

There is ZERO mention of MLA on teje official Toyota Yaris forum. If it was opolicy I would expect to see it as we would all have jumped at teh chance of cheaper spares for older cars.

I am NOT a multi decade dyed in the wool car expert who knows it all. I just say what I as a user observe.

The OP is complaining about a 9 year old car!!!!!!!!. I wish them luck. They will need it..

Edited by madf on 15/08/2018 at 20:21

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - skidpan

The OP is complaining about a 9 year old car!!!!!!!!. I wish them luck. They will need it..

The OP was complaining about a 2009 car back in 2014.

The thread was re-started by Simon1982 on 03 August and he is complaining that Toyota will not repair his 54 plate Corolla. For fecks sake, its 14 years old, what manufacturer would.

Edited by skidpan on 17/08/2018 at 18:51

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - Simon1982

yokel38 is correct. I was offered a discounted repair by Toyota.

However, my concern is with this being a safety critical issue. The car just popped itself into neutral whilst driving and this from a car that had the "soft recall" and relevant parts replaced in 2009. The problem has occured on the vehicle a mere 30k miles afterwards, perhaps even less.

As I type this my car has now been taken in for testing and Toyota have to present the results to the DVSA as I reported my concerns to them.

I have read accross the forums online of this exact same problem of the car suddenly going into neutral, including whilst driving on the motorway!! I am sure you will agree that this is a safety critical issue and something that Toyota have been aware of for a long time.

The "fix" on offer has so far proved inadequate.

Edited by Simon1982 on 28/08/2018 at 13:43

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - Tamara Liwewe

Is the MRA supposed to be filed when you report the fault or when you are having repairs made? I have been in the industry and I know that each manufacturer has a different way or processing these claims. I need to get my facts straight before going to the dealer this morning

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - Simon1982

yokel38 you are 100% correct in what you are saying. Please read my other post further down this thread.

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - yokel38

Lol, I know I am, I've worked for Toyota for 30 odd years....

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - Simon1982

skidpan should eat some humble pie I think.
I will update this forum when I have some further news regarding testing/ DVSA response.

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - Big John

I'd NEVER buy a semi auto/manual from any car manufacturer. Even the normally reliable makes such as Toyota and Honda (had a horrible version for the Jazz but went back to the reliable CVT) have issues - as seen above.

What usually happens is the mechanical manual operation becomes stiffer that eventually defeats the operating mechanisms. Strip down, thoroughly clean and lubricate usually fixes selection issues. Clutches can wear badly as you are not always aware about slippage.

For me a reliable auto is a torque converter gearbox (eg Mazda, Jaguar) or the Toyota hybrid system (and this is really reliable - taxi drivers love them - 300k miles no probs).

In fainess to Toyota they do respond to some issues even well out of warranty where most other manufacturers will not.

Edited by Big John on 31/08/2018 at 00:02

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - skidpan

skidpan should eat some humble pie I think

Why should I do that. All we have is one suposed Toyota dealer employee telling us that they will repair any old Toyota FOC out of warranty because that is what Toyota do.

When I e-mailed Toyota about this (I detailed the e-mail above) they told me something very different. for those who cannot be bothered to look at earlier posts here is what they said

"If your vehicle experiences a fault after the manufactures warranty has expired, then this will be looked into on a case to case basis whether we will be willing to help with the costs of the repair.

The customer would need to be loyal customer, having there vehicle serviced along with the recommended service schedule to be considered for goodwill"

But that is identical to every manufacurers "goodwill" proceedure and requires the owner to be a loyal customer having had the car correctly serviced. Have had such a claim carried out by Ford and VW after the warranty expired and in both cases I did not have to ask.

What I am in total disagreement with the the posters assertion that Toyota will do this for all their vehicles regardless of age and history. This could mislead less expert readers into believing that Toyota will fix their recently purchased old nail for free when it breaks.

Like I said, no humble pie required.

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - yokel38

???? FOC lol, where did I say we will repair 'any old Toyota FOC' and also where did I maintain 'that Toyota will do this for all their vehicles regardless of age and history' ??? What I did say that it's well worth asking your dealer to pursue a MLA claim. It costs absolutely nothing to do just that. As I said, I've done many many of these, and have always managed to get something for my customers.

Just out of interest Skidpan, what exactly do you do, an engineer/technician? perhaps a service manager? and how long have you worked at the sharp end of the motor industry to garner your immense wealth of 'expertise' in the motor trade? You clearly know better than all the people who are considered industry experts..

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - skidpan

Simon1982 referred to issues he was having with his 54 plate Verso, a car that is 14 years old. You told him to

"Ask your Toyota garage to submit a MLA case for the actuator, sadly too late for the other work already completed, but you will almost certainly be able to get help from Toyota towards the cost of the repairs."

If you read what Toyota told me in a e-mail its clear they will only consider claims from owners of perfectly maintained cars and Simon1982 never declared what history his car had and how long he has had it Toyota clearly stated to me "The customer would need to be loyal customer, having there vehicle serviced along with the recommended service schedule to be considered for goodwill." thus there is no change unless he met the T & C's. I would also suggest (as others have agreed) that there is zero chance of a successful claim on a 14 year old car in any circumstance.

Carry on dreaming but don't mislead other forum users into thinking a used Toyota is expense free.

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - yokel38

I don't quite know why this will not sink in, perhaps you have a hatred of main dealers / manufacturers and those considered industry experts, so I am telling you with total confidence that it is absolutley not NOT a requirement to have full dealer service history to pursue an MLA case. 95% of vehicles on our roads wouldn't have that. Clearly if your vehicle has been abused and neglected then the result will not be a positive one, I'm pretty certain my pet dog would realise that.

Still waiting for your impressive CV to show your masses of front line experience in the trade, we a crying out for people like you, with such a vast wealth of knowledge, far far more than anyone currently working the trade, I mean, you literally know it all! A new job awaits you.

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - skidpan

I don't quite know why this will not sink in,

Quite simply because what you are psoting is a total load of nonsense.

And its not my opinion, what I have posted is directly form a response I received from Toyota.

To simplify it for you

1) Toyota do not recognise the term MLA

and

2) They clearly state that the owner "have their vehicle serviced along with the recommended service schedule to be considered for goodwill"

Since this is direct from Toyota and not my opinion my CV is irrelevent.

But to add my personal opinion as an industry outsider, as before I do not for one minute believe that Toyota would give an owner of a vehicle that is 14 years old any goodwill. towards a repair. At that age the vehicle is virtually worthless and well beyond its design life. The simple solution is to replace it which is what any person with 1/2 a brain cell would do.

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - madf

Leaving aside opinions,. If Toyota poay out on a 14 year old car, teher are millions of Toyotas in service - (100million plus).

There is no way any car maker is going to set a precdent of supporting 14 year old cars.

Anyone who suggests otherwise is disingenuous at best and deluded at worst.. (see Mercedses 30 yera anti rust warranty - most mid 1990s Merceds have rusted away)

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - yokel38

Not deluded, but in the know mate...Now back to your armchair for some real research...

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - nortones2

Re MLA: it seems to exist! www.landcruiserclub.net/community/threads/toyota-m.../

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - skidpan

Re MLA: it seems to exist! www.landcruiserclub.net/community/threads/toyota-m.../

The Landcruiser in the post is a 1993, 25 years old. There is no way on this planet any manufacturer will contribute to repairs on any car that old.

Such a suggestion should require the poster to have their mental faculties tested.

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - yokel38

.... and thats exactly the point of the MLA scheme! It's for older vehicles where the value of repairs is greater than the value of the vehicle. I don't need my mental facutlies testing, as previous mentioned, I'm actively involved with the MLA scheme,so, and I know some google surfers won't like to hear this, but I do know much more about this than any posters on here...

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - Big John

.... and thats exactly the point of the MLA scheme! It's for older vehicles where the value of repairs is greater than the value of the vehicle.

I seem to remember Saab ran a similar scheme to keep old ones on the road.

Skoda have a reduced cost servicing/repair scheme for cars over 3 years old but it's not as good as schemes of old.

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - Klavs Birkavs

Hi. I have the same problem with my 2007 Toyota Auris, 1.6 petrol semi-automatic. What would you suggest me on fixing the problem? I'm from Latvia, by the way.

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - ray22

Hi.
Same model 2007 in UK with Semi automatic Toyota Auris diesel semi-automatic.


Took it to a garage and they repaired the actuator.

Cost was £30 to tow it to the garage. £120 to open and check what is wrong.

£700 to fix it.

Working fine for now.

toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - Helloworld2021
Hi.
Which garage was it? I am having the same issue with my Toyota Auris 09 reg.

Many thanks
toyota auris diesel semi automatic 1.4 - faulty gearbox transmission - sammy1

Try taking it to an auto transmission specialist and mention the actuator, They can give you a diagnosis and a quote. Might be cheaper to go for a second hand box