You haven't said what age the car is or what you paid for it.

Is the warranty an insurance type? not that that really matters as it wouldn't cover existing issues

I appreciate they're the same company in the end, but why was he getting advice from Mini?

It sounds like he doesn't know how to get it resolved so is just hoping you'll go away. I would probably take it in to a BMW specialist (not necessarily a franchise dealer, just a BMW specialist), explain what the problem is and ask if it can be fixed.

I don't 100% understand what the issue is, but I think you're saying that the 'mood lighting' has gone out of sync? If that's the case, I think it may well be a case of unplugging the affected door and switching through the colours on the remaining lights until the start point on all of them matches up again.

I think it's a quick and easy fix. A specialist might do it for you straight away for very little, or give you a quote to take to your dealer.

Edited by Adampr on 28/06/2022 at 21:56

What a silly bit of bling ... :-))

Your opinion, but the OP deserves to have it fixed and working properly.

What we think is not relevant, can we stick to trying to help the OP please.