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Nissan Xtrail 2017 - Ex rental purchase - Cbelle
We purchased a 1 year old Xtrail from a Nissan Dealers under the cared 4 scheme back in March with 13000 on the clock.
Was informed by the sales person it was 1 owner, and didn’t feel the need to ask if it was ex rental or not.
The car wasn’t priced particularly low, but did show some signs of more wear and tear than I’d expect on a vehicle of this age.
We travelled 3 hours to collect the car, so it’s not easy to return to the dealers in question.
On the journey home (2 hours in) whilst slowing from speed I noticed a brake judder not apparent on the test drive, this is still present (assuming warped discs).
Recently on a few occasions we have also had trouble engaging first gear, but it’s mostly ok.
I noticed a few days ago on the V5 the car was registered to Erac uk Ltd (enterprise rent a car Ltd)
I realise it’s my problem for not doing the due diligence, but I would have never purchased the car had I known.
I suppose as long as it’s still under warranty it will be ok, brakes are classed as general wear and tear, which is the main reason I have not chased that up.
I just wondered had anyone experienced similar issues, I know I’ve probably got to just suck it up and put it down to experience but it does bother me a lot they knowingly held back information.
Thanks for any input.
Nissan Xtrail 2017 - Ex rental purchase - Meteiro

My wife's 308 was similarly a year old when we bought it and was ex-rental. I'm not too bothered about it being ex-rental per se but it definitely wasn't volunteered information.

Issues since purchase:

- Cracked injector - all of them eventually replaced under warranty (we were 10k miles with the car at that point).

- Two very worn tyres (looked like they had been doing burn outs on them once we got them off the car). Didn't look as bad when we bought it.

- One front tyre of a different profile to the other which is an MOT failure.

We changed all four tyres and, touch wood, since the cracked injectors were replaced have had a trouble free experience for nearly 8k miles.

I can't help but think that the tyre issue isn't so much that Avis ragged it (or just that they ragged it), but rather that the dealer was unscrupulous and stuck four s*** tyres on our car for sale.

On the cracked injector, that could just as easily be poor quality parts, or bad luck. I've had pre-rental cars before with trouble free experiences.

Nissan Xtrail 2017 - Ex rental purchase - catsdad
We (knowingly) bought a six month old ex-rental Astra in 1999 from Trade Sales. It ran for another 16 years without incident when we sold it and its still shown as taxed.

There is a school of thought that ex-rentals are good buys. They're likely to have had varied driving styles which aids "running in" and are checked at each rental. They are sold to a time/mileage, not when they have a fault. There is no reason a seller needs to draw attention that its ex-rental.

With a car like an X Trail I'd be more concerned about any off-roading damage underneath.

I also think its worth getting some contribution for the brakes and logging the potential gear issue with the dealer.
Nissan Xtrail 2017 - Ex rental purchase - Andrew-T

I suspect that one-year-old cars from a franchise, showing a mileage close to that when a service is due, will quite likely be ex-hire or rental. My present car is one such, from a Peugeot dealer with 13K on the clock after 7 months. It is now 10 years old and has never given me a moment's trouble, so on that basis there is no reason to reject such cars out of hand.

Fleets move them on as soon as they incur any cost, and the buying dealers should do the necessary work before resale. Their condition may vary widely, depending on whether the use has been weekly hire or longer-term lease. They often go into a group auction, where dealers have first pick of the least damaged ones; the rest may end up with supermarkets. As you say, having bought from a franchise, you should be well covered by the warranty - report any faults early rather than later.

Nissan Xtrail 2017 - Ex rental purchase - Cbelle
Thanks for the input.
My issue with contacting the dealer with the faults described is that they are not apparent on a normal test drive, I can almost guarantee they won’t find them.
Nissan Xtrail 2017 - Ex rental purchase - badbusdriver

I guess this will fall into the 'what if i have problems' section relating to the recent thread titled "How far away would you buy a used car from a dealer". My own experience (357 miles), as of 7 months down the line, has been positive, with no problems at all. But then i was purchasing a vehicle which is relatively simple mechanically (2.0 n/a diesel) and at a relatively low price. I'd be reluctant to buy something like the OP has unless there was a dealer not too far away.

A couple of other points though (hindsight is a great thing) but i wonder how much research the OP did on this vehicle before buying?. A lot of people seem to be under the mistaken assumption that Nissan is a Japanese brand, and as such the Xtrail will have the same engineering integrity and reliablity as a Toyota RAV-4 or Honda CR-V. But Nissan is owned by Renault so the Xtrail uses the same platform and oily bits as the equivalent Renault (i think the Kadjar in this case). And Renault, unfortunately, is a company which does not exactly cover itself in glory when it comes to reliability and customer satisfaction. Also, someone mentioned checking for offroad damage, but despite the Xtrail being technically an SUV, it is not really that kind of car. Unlike it's predesessor which was pretty hardy, if a little uncouth, and could actually do some offroading, the current model is little more than a Qashqai made 20% bigger. Most models are front wheel drive, so unlikely to be going further offroad than bumping over a kerb at M&S.

Nissan Xtrail 2017 - Ex rental purchase - daveyjp
I would claim for the brakes.

My Subaru had brake judder from 10,000 miles. I also didn't notice on test drive. Both front disks changed under warranty at first service. No problems 25,000 miles later.
Nissan Xtrail 2017 - Ex rental purchase - nellyjak
Was informed by the sales person it was 1 owner, and didn’t feel the need to ask if it was ex rental or not.



The car wasn’t priced particularly low, but did show some signs of more wear and tear than I’d expect on a vehicle of this age.



I would have never purchased the car had I known

_________________________________________________



Above are the salient points....

....so...caveat emptor...and ASK the questions next time.

Hope you can get things sorted and enjoy the vehicle nevertheless.

Edited by nellyjak on 22/07/2018 at 13:37

Nissan Xtrail 2017 - Ex rental purchase - Cbelle
We had a Qashqai before it but needed a bit more space and needed to trade so went for the Xtrail.
Nice enough cars but as mentioned it does feel a bit cheaply put together.
Nissan Xtrail 2017 - Ex rental purchase - KJP 123

Main point: If a car is bought under a manufacturer’s approved scheme cannot things covered by that be fixed by any franchised dealer?

OP says car was not cheap, suffered from above average wear and tear and was miles away; so why buy it?

Agree what has been said. My wife and subsequently father bought year old Mondeos from a Ford main dealer. When asked, salesman immediately said previous owner (registered keeper to be exact) was Hertz. Where else does a forecourt of year old cars come from? I would be more worried if it said John Smith; likely to be a rejected car. Both ran for years, trouble free. Lawyers now trying to make an issue of this when ex-rental cars are actually a good buy.

It was said,”Fleets move them on as soon as they incur any cost” and by another, “They are sold to a time/mileage, not when they have a fault”. I agree with the latter statement; hirers expect a fairly new car.

Nissan Xtrail 2017 - Ex rental purchase - gordonbennet

The problem with 12 month old 12k ex renters is that those 12k miles might have been covered in 4 months, the car then parked in a compound (maybe still coated underneath in winter salt?) for 8 months...and yes this did and does happen in order to stabilise the market and depreciation, but you have no way of knowing because unless the car needed a maker's service (and you see the SH) you will have no date/mileage to judge by.

Edited by gordonbennet on 22/07/2018 at 16:34

Nissan Xtrail 2017 - Ex rental purchase - Cbelle
It was the right colour and spec etc was the reason for travelling.
Nissan Xtrail 2017 - Ex rental purchase - drbe
We purchased a 1 year old Xtrail from a Nissan Dealers under the cared 4 scheme back in March with 13000 on the clock. Was informed by the sales person it was 1 owner, and didn’t feel the need to ask if it was ex rental or not. The car wasn’t priced particularly low, but did show some signs of more wear and tear than I’d expect on a vehicle of this age. We travelled 3 hours to collect the car, so it’s not easy to return to the dealers in question. . Thanks for any input.

Autotrader lists over a hundred one year old XTrails with 50 miles of me. I don't know where you live, but I guess you might get the same results.

There is no need to travel for 3 hours to buy a car.

Nissan Xtrail 2017 - Ex rental purchase - Cbelle
Try running the search again with the following criteria.
Under 15000 miles
Pearl white
4 wheel drive
Cloth interior
7 seats
Nissan Xtrail 2017 - Ex rental purchase - Miniman777

I have some sympathy with the OP, as when you do test drive a car, there is a tendency to exercise extra caution. I've done several test drives recently, and in addition to paying attention to where you are going, you focus road noise, the feel of the car, visbility and so on. It's all new and strange and you cant absorb it all. What is not normal - maybe it shoud be - is to bang along a road at 50-60 and hit the brakes hard to test for efficiency - and judder.

On a Jag F Pace test drive a few weeks back some 20 miles from home, I asked the salesman specifically to include dual carriageway, plus twisty country roads etc, to make sure the handling wasnt stodgy. Plus you want at least a good 20-30min drive covering different aspects, including a test to reverse park the car. It's no good taking a car off the forecourt onto a long dual carriageway, round the roundabout 6 miles up the road and back to the showroom. Any shorter time doesnt flag up seating/comfort issues either.

Only when you are satisfield with the drive do you start the close inspection to check panel alignment, wheel damage, seats for scratches/tears, scuffs, screen/paint chips etc before price negotiation on which the first question should be about its history, then accident damage, service history view. It is also worth checking DVLA website before you test drive to check for vehicle recalls, cross-check VIN with any on recall and ask for proof the work has been done. If applicable, you'd have already searched the cars MoT history.

It's all due diligence...

Too many buy sight unseen these days where wallet overrules head. I fully understand the OP's point about rare spec. Indeed, the car I am looking for is plentiful as regard its colour, but I dont want beige/brown/cream or red/black upholstry, 22in rims with 40 profile tyres and no opening pan roof etc. You are spending large amounts, why compromise?

Edited by Miniman777 on 25/07/2018 at 19:18

Nissan Xtrail 2017 - Ex rental purchase - Cbelle
Thanks for all the input.
I can put this thread to an end now, car is booked in with Nissan in a few weeks time so fingers crossed they will pick up the defects. (I’m not confident they will)
I have been assured there are no warranty issues.
Just make sure you do your thorough checking when you buy a used car.
I wish it were easier to check a cars history before buying.
Nissan Xtrail 2017 - Ex rental purchase - Warning

I saw on ex-rental car, but it had not been serviced at all. The car dealer said it has a service history, but when I looked the company, it was someone doing 'paint scratch' touch ups.

Nissan Xtrail 2017 - Ex rental purchase - Ian_SW

If the OP has had the car less than 30 days, and done under 1000 miles, why not just use the 'exchange promise'? I think the Nissan scheme is the same as most others for this, where you can hand it back for no reason as long as you swap it for something of the same value.

The dealers don't like it, but that's what it is for. Some hire cars do get hammered and it's near impossible to tell on first inspection or a short drive once they've been tidied up.