PAS the buck

What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

PAS the buck

Two months ago I bought a 2006 Grande Punto from a local FIAT dealer. It was 1 owner and low mileage 18,000 miles. I paid extra to have warranty cover for 15 months. I have just had the most dreadful noise on the steering and it appears to be the steering column power steering motor. The garage was initially very helpful ordered the part and contacted the warranty insurer for authorisation. However, after keeping my car for 4 days and an inspection from the insurers I am now told the policy will not cover the repair as it is wear and tear.
Why did it take so long for the company to decide this? The garage
believes it should be covered by the warranty. This is an expensive repair to a car that cost me £5,000 in April. I thought a warranty should cover this? I would welcome your thoughts or knowledge on this matter.

Asked on 22 August 2009 by

Answered by Honest John

No ifs, no buts. The garage you bought the car from has to replace the steering column and motor or take the car back and give you your money back. That is the law. If the garage does not know the law or pretends not to know the law then tell the proprietor that you will have the car fixed at a FIAT dealer and will sue him for the cost using the Small Claims Track at the County Court. Your local trading standards office should help you in this. See FAQ answer 'Consumer Rights' at www.honestjohn.co.uk

Tags: buying warranties consumer rights dealers small claims court

Dear Honest John,

Please help me choose my next car. I would like it to have:

Similar questions

Not what it steamed

I bought a 48k mile 2002 FIAT Punto from a second-hand dealer two weeks ago for £2,200. I also bought 3-month warranty. After one week I needed to put engine coolant in. I checked the oil and it was fine....

Timing waits for no man

On Saturday, 6th March, I bought a 2001 'Y' reg VW Polo with 1.4 16v engine and 59k miles on it, from a fairly local dealer. I paid £2,700. On the Monday, I 'phoned the dealer to check when the timing...

Car shopped

Last May I mailed to ask your advice concerning a car and warranty purchased from Carshop Northampton and the subsequent misery experienced by my husband and myself when we came to claim under the warranty...

Related models