What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
Conditional discharge
I purchased a new A4 from an Audi dealer on 10/1/2005 for £23,000.
The car was brand new and came with a 3-year warranty. On 3/8/2007 I took a further warranty through the dealer for a further 3 years for £700. To keep to the terms of the warranty terms I was advised I would need to have it serviced at Audi dealerships. I have done 182,000 miles in my Audi and have always had every service and any work has always been done at the Audi dealer I bough it and the warranty from. It has been serviced at between every 15,000 and 20,000 miles whenever the service light came on. Any work that was needed was carried out straight away by the dealer apart from tyres.
I have actually spent £8,600 on servicing and remedial work. This works out at £1,700 a year, which is a lot of money. My Multitronic transmission has now failed and the warranty underwriter has now told me that my warranty is invalid as I have not followed the correct Audi recommended oil changes on my Multitronic transmission. I do not know a thing about cars, yet the Audi dealer says it was my responsibility to make sure the oil in my gearbox had been changed. My reply was if I was told to have it done I would have said do it straight away. I have been told by Trading Standards there are consumer laws about reasonable care and attention.
The car was brand new and came with a 3-year warranty. On 3/8/2007 I took a further warranty through the dealer for a further 3 years for £700. To keep to the terms of the warranty terms I was advised I would need to have it serviced at Audi dealerships. I have done 182,000 miles in my Audi and have always had every service and any work has always been done at the Audi dealer I bough it and the warranty from. It has been serviced at between every 15,000 and 20,000 miles whenever the service light came on. Any work that was needed was carried out straight away by the dealer apart from tyres.
I have actually spent £8,600 on servicing and remedial work. This works out at £1,700 a year, which is a lot of money. My Multitronic transmission has now failed and the warranty underwriter has now told me that my warranty is invalid as I have not followed the correct Audi recommended oil changes on my Multitronic transmission. I do not know a thing about cars, yet the Audi dealer says it was my responsibility to make sure the oil in my gearbox had been changed. My reply was if I was told to have it done I would have said do it straight away. I have been told by Trading Standards there are consumer laws about reasonable care and attention.
Asked on 24 July 2010 by RH, via email
Answered by
Honest John
Whether the car is warranted or not depends on whether or not there is a mileage restriction on the warranty. There usually is. But if there isn't, then your complaint is against the dealer who sold you the warranty, then failed to service the car properly to comply with the terms of the warranty he sold you. I think you have a good small claims track county court case against the dealer to repair the car FOC if the warranty underwriter refuses on the grounds you have stated. No reason to appeal to Audi. Simply take the case to court.
Similar questions
I seem to have stumbled upon a whole world of hate this past week. I recently just passed my driving test and purchased my first car. The car in question was a Volvo C30 R Design. I don't know diddly about...
I bought a van off eBay which stated it had done 72,000 miles. When I went to collect it the owner said it was hard to find one with such low mileage. It turns out that the millage is closer to 200,000....
I bought my Audi A3 TDI from a garage in January 2012 and paid in cash. I got pulled over by the police who informed me that I wasn't the registered keeper, I rang up DVLA who confirmed it was registered...
.jpg)
