2017 Hyundai Tucson 2.0 TDCI Premium SE auto 4x4 - Problems on a nearly new low mileage car

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Tue 13 Mar 2018 17:16
2017 Hyundai Tucson 2.0 TDCI Premium SE auto 4x4 - Problems on a nearly new low mileage car - VW_Fan2013

Hey,

I purchased a (nearly new) 10 month old automatic Hyundai SUV from a Hyundai dealer, three weeks ago.. (2017 Tucson Premium SE 2.0 diesel 182 bhp auto 4×4). Since, I have discovered that:

– the car accelerates slowly between 50 – 70 mph whilst overtaking on the motorway. I have video’d the issue and taken a Hyundai tech on a test drive, their response was ‘it is a characteristic of the car’ ‘its your driving style’ ‘you are not a confident driver’.
Its almost as if the gearbox is ‘sticky’ and doesn’t downshift when acceleration is required. Never experienced such an issue in 14+ years of driving various cars.

– Electronic hand brake doesn’t release on occasion…

– car manual says 2 year/20000 mile service interval, however, the car came up with a service required message one day after purchase. The manual did say if the car is used on short journeys, town driving, start stop traffic driving etc it may request a service early as seems to have happened here. I brought this to the attention of the Hyundai dealer, their response was stunning! The said it was a car programming error from the factory and they would reset the service light without servicing the car!

I gave them an opportunity to fix/address these issues and they said they found no problems.

Where do I turn from here? Any advice? I have kept all correspondence in writing and have made sure to keep a record of all of their answers to my queries.
Any advice welcome

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Tue 13 Mar 2018 17:19
2017 Hyundai Tucson 2.0 TDCI Premium SE auto 4x4 - Problems on a nearly new low mileage car - skidpan

Hey,

I purchased a (nearly new) 10 month old automatic Hyundai SUV from a Hyundai dealer, three weeks ago..

You are with 4 weeks of buying it so reject it for a full refund.

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Tue 13 Mar 2018 17:27
2017 Hyundai Tucson 2.0 TDCI Premium SE auto 4x4 - Problems on a nearly new low mileage car - VW_Fan2013

Hey,

I mentioned this to them last week. They said there is no fault with the car and said they would not accept the car back, hence no refund.

They said

- the acceleration issue was 'normal', start accelerating from mid 40mph instead of 50mph (this is where the autobox seems sticky and down not downshift, even on pedal flat to the floor)

- They found no problem with the electronic hand brake no releasing. (I am trying to video it as it happens about once every 5 to 6 times of engaging/disengaging.

- They also said car did not need a service, book says 2yrs/20000 miles (in direct opposition to special terms low speed, stop/start/ traffic etc) and said they would reset the service reminder.

All in all, they flat out rejected a refund as the above points did not constitute a fault. I am lost for words.

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Tue 13 Mar 2018 21:53
2017 Hyundai Tucson 2.0 TDCI Premium SE auto 4x4 - Problems on a nearly new low mileage car - VengaPete

I'm no expert but you may want to Google rejecting a car - within 30 days you have a very strong case to reject after the law change in 2015. I think there is a clause about it "not behaving as expected" which may be how to word any rejection. Loads on the Internet about rejecting if thats a route you want to go down.

You have raised three points but the obvious one (which could actually be dangerous) is the acceleration issue. If it were me I'd ask to test drive another one to see if it really is a "characteristic" Also why did this not manifest on the test drive. If its your driving, let the Tech guy drive the car maybe? Not downshifting suggests the problem is kickdown is not working and after researching autoboxes before our recent Venga purchase so we knew what to look for, this can often be as simple as low transmission fluid (maybe check it yourself if there is an auto fluid dipstick). Of course, that could then raise the question of why it is low on a dealer supplied car which presumably had a pre purchase check. Does the Hyundai have a manual override option on its auto you could use to attempt to force the downshift rather than accelerator kickdown? Even my Venga 4 speed has a manual option to drop a cog when needed.

I'd be concerned about the service warning especially with it being a diesel. Is this a early failure of a DPF waiting to happen due to many short journeys by previous owner? Remember DPF isn't generally covered under warranties

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Tue 13 Mar 2018 22:09
2017 Hyundai Tucson 2.0 TDCI Premium SE auto 4x4 - Problems on a nearly new low mileage car - daveyjp
What was the mileage when you bought it? I suspect it had been doing short journeys, potential for oil dilution due to incomplete DPF regenerations and as a result it needs a service.

One reason I got rid of my X type was with my changed style of journey oil changes went from 10,000 to 5,000 miles.
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Tue 13 Mar 2018 22:51
2017 Hyundai Tucson 2.0 TDCI Premium SE auto 4x4 - Problems on a nearly new low mileage car - VW_Fan2013

Hey daveyjp,

Bought on 9400 miles. Service indicator came up 1 day after purchase which caused me to dig into the car manual, where I found the info regarding a service before 2yrs/20000 miles if the car was driven town/short/stop start etc.

I had the same concerns (having many VAG diesels with DPF's).We have covered 150 miles or so in 3 weeks due to the snow we didnt drive much.

I thought the oil dilution due incomplete regen(s) may show up as a higher oil level on the dipstick? It didnt when we checked it at least.

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Tue 13 Mar 2018 22:44
2017 Hyundai Tucson 2.0 TDCI Premium SE auto 4x4 - Problems on a nearly new low mileage car - VW_Fan2013

Hey TinoPete,

Thanks for your reply. I did google along the lines of rejecting a car and sent the Hyundai dealer a letter stating that I would give them one opportunity to rectify the problem, else I would reject it. I also mentioned I would be happy if they put me in another Tuscon same price/mileage/age.

The first thing I did was ask for another identical car to see if this downshifting was a characteristic to the Tuscon or just this car. The dealer said 'we don't have another one on site', ' we can't get one in from another branch'.

Hyundai UK customer care were useless. There were lots of 'us', 'them', 'contract with dealer', 'we can't get involved', 'i'll transfer you to XYZ..' No-one took ownership, no one followed up. (I recorded all calls and informed them I was doing so).

Car had a full check up on a Hyundai H promise. I will check the transmission fluid levels. I will get the tech to drive it next time, good point. It did not show up on a pre purchase test drive as the car was driven to speed limits around local roads. (30mph to 50mph on some sections). Never had the chance to drive on the motorway.

I had the same concerns about the service indicator. The Hyundai dealers response really shocked me. They at no stage offered to service (oil and filter change) the car and would rather just 'reset' the indicator. They did not share my concerns about what their own manual stipulated (short journeys/traffic/stop start etc). We would do long motorway journeys at 70mph so DPF issues should be minimised.

The car has a tiptronic function -/+ but the real concern is the two occasions the car following almost rear ended us as our speed was increasing in single digits. Best way to describe the sensation is driving in 4th or 5th gear at 30mph and pressing the accelerator.

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