Why aren't Volkswagen customers told about timing belt changes when they buy a Golf or Polo?

I am writing to thank you for the reply you gave to CS of Woodstock recently relating the changing of a camshaft belt on a Volkswagen Golf. My wife owns a Polo which is six years old and has a mileage...

I recommend paying extra for a roof service on Volkswagen's Eos.

After writing to you last year I was concerned about buying my Volkswagen EOS 1.4TSI. However, I am delighted with it and have no regrets. The short-term inconvenience of some winter condensation is more...

What do you recommend to replace our Renault Clio?

We are looking for a new car, preferably a forecourt model or demonstrator with less than 5000 miles on the clock so we can avoid instant depreciation. We currently drive a 2003 Clio Billabong and have...

Why was my new Volkswagen Golf VII not supplied to the specification I ordered?

I ordered a new shape Volkswagen Golf VII on 11 January 2013 from the local dealer, based on info in the brochure of 19 October 2012. The production date of the car was 15 February 2013. I paid an extra...

Volkswagen Golf trapping water in doors – a design fault?

My 2012 Volkswagen Golf traps water inside all four doors after washing or after. The problem is quite bad and, when I open the doors, the water quite literally pours out. I'm due to visit my local dealer...

Buying a new £20,000 car – what would you recommend?

My wife has a shoulder problem, she is finding gear change and handbrake operation a problem. It looks like we need a car with automatic transmission and electronic handbrake. We will be looking for something...

What is causing a serious fault with our DSG Volkswagen Polo?

My wife bought a Polo with a DSG box two years ago. At the first Volkswagen dealer service she complained about an intermittent hesitation from the car when starting from a stop. The mechanic said there...

Does my 2008 Volkswagen Golf have a belt cam or a chain cam, and how should it be maintained?

Several years ago I purchased a 2008 Golf Plus 1.4 TSI. When I purchased the car I was adamant that I wanted a chain cam system as a result of the problems with belt cams. The Volkswagen dealer assured...

What should I buy to replace my Passat 1.8 estate?

I am looking to replace my 2000 Volkswagen Passat 1.8T Estate, which I’ve owned since new. I am hoping to get something smaller, but would prefer a manual. I'm attracted to the new Golf Estate GT 1.4...

Dealer won't fix noisy gearbox on Volkswagen Golf - what can I do?

The manual gearbox on my Volkswagen Golf is making a loud rattling noise when idling in neutral. I’ve approach my local dealer and been told this is a neutral gear rollover noise and they will not accept...