Bought a bad car, what are my legal rights?

We bought a used Ssangyong Musso last August from a garage for £1500 (reduced from £2000). We were given a three month warranty and a 12 month MoT. We first had a problem with the immobiliser and often...

bought VW golf '07 4 months ago - ESP/ABS light on continuously

We bought an '07-plate VW Golf from a dealer four months ago. The ESP and ABS light came on, and they've said since our warranty is out they won't fix it. They've said to contact VW dealer, but want £75...

Should my new 2010 SEAT Ibiza be using so much oil?

On 12 November 2010 I purchased a SEAT Ibiza ST 1.2TSI DSG. The oil warning light came on after six weeks' use at 1,700 miles. I had been advised by the salesperson that the warranty would not cover engine...

I was sold a new battery when the fault was actually a failed alternator - can I get a refund for the battery?

The 2-year-old battery in my Vauxhall Astra 2.2 Coupe failed to start the car during the recent spate of cold weather. After recharging it, it again failed a few days later and so I charged it up again...

How should I proceed with the garage that sold me a BMW 118i with a faulty battery?

I bought a 2-year-old BMW 118d last May from the local BMW dealer. It is a fantastic car, but the stop-start function didn't work from day one. I reported it and waited until now to make sure there were...

Please warn your readers to repair lease cars fully before returning them to Mercedes-Benz Finance.

I have recently returned a Mercedes-Benz SLK at the end of a two-year lease through Mercedes-Benz Finance. I carefully studied the Vehicle Return Standards booklet and repaired a wing mirror and a dent...

Citroen C5

I recently took my 2002 Citroen C5 HDI to my local mechanic to put a seal on for me, he rang me a few hours later and told me the car was done. As I went to drive the car away the car began to scrape along...

Why won't my BMW 535 M-Sport's £2,000 sat nav accept 7-digit UK postcodes?

I've owned a fairly high spec 2006 BMW 535 ‘M’ Sport for some 18 months and one of the important extras I sought was the satellite navigation system. I had a simple Garmin system in my previous car. It...

Why won't Hyundai replace our i20's key which has broken under warranty?

At the end of January last year I purchased a new i20 from my local Hyundai dealer. All was going great until about a week ago when my wife noticed the key (it’s the jacknife type that flicks out when...

The wheel hubs of my new Volkswagen Scirocco are rusting - how do I stand on this issue?

In May this year I purchased a new Volkswagen Scirocco costing £23,000. My present mileage is 2,000 and my problem is traces of rust appearing on the ‘drums’ between the brake discs of all four alloy wheels....