Ask Honest John

Most recently answered warranty issues questions
I own a 2015 Ford C-Max 1.0-litre EcoBoost. The clutch burnt out on the M25 in horrendous traffic, I was lucky I found a stretch of the hard shoulder without an accident happening. Ford refused to pay...
The clutch on my new Ford Focus failed after only 16,500 miles (20 months). Ford Customer Relationship Centre say "no defective part" and blame me for "riding the clutch". We may not be the best clutch...
If a car dealership goes out of business, who is liable for an existing warranty?
I own an 18 month old BMW 2 Series Active Tourer which has just had it's first service at 17,100 miles. I'm told that the rear brake pads are worn and need replacing (£275). Having owned many cars, I've...
I bought my Dacia Duster in 2014 with 28 miles on the clock. I now have major problems with rust in the boot and under the front passenger seat. I saw it on my first service and told the garage but it...
I have a Mercedes-Benz E-Class Estate, which I've had from new since December 2015. The front wheels are corroding from beneath the lacquer around the centre caps. As the lacquer is not damaged/broken...
I have 2012 Ford Transit Connect, bought 1 November 2016. Since taking the speed limiter off the van, the fuel filter overloaded sign keeps coming up. Now the engine management light has come on with engine...
I bought a car in April and it came with a third party warranty. Just over a month later it developed a fault and I claimed it under the warranty I had. The warranty company have refused the claim stating...
My Mercedes-Benz (bought in March 2016, from new) has just suffered a cracked windscreen as a result of a stone from the road hitting it. Am I entitled to insist on a genuine Mercedes-Benz front windscreen...
I recently purchased a used Volkswagen Transporter T5 automatic from a used car dealer. The van came with very little service history and due to its mileage (130,000) we decided to have the timing belt...