Can you recommend someone to inspect my Mercedes-Benz A-Class' rust problem?

Following last week’s Mercedes-Benz A-Class rust email and your reply I am now determined to press my claim with Mercedes again. Motor Codes has been unhelpful. I wish to get an expert opinion on my car's...

Our Mazda 3 was supplied without the multichanger that was promised - should the dealer fit it?

Two weeks ago I bought a 2012 Mazda 1.6D 115 Sport, an ex-dealer demonstrator from Mazda dealer. It is fitted with Bose stereo and salesman advised it had the 6CD autochanger. We were happy with this as...

Does the warranty cover a failed battery in my Toyota Prius?

In March this year I bought a 2008 Toyota Prius from a main dealer who gave a 12-month warranty. In April and subsequently in May, the small 12 volt battery failed, requiring assistance to get into the...

I have to contribute to repairing the gearbox in my Audi A3 - is this fair?

My Audi A3 1.4TFSI, bought new from Ridgeway Oxford Audi in 2010, was booked for its third service at 52,000 miles. Just before the service it developed a nasty noise when lifting off the accelerator in...

My Fiat Ducato camper broke down in France - is it the dealer's fault?

I bought my Fiat Ducato 2.3-litre campervan three years ago when it was two years old with just over 5000 miles on the clock. Last October we came back from a holiday in France at a mileage of 20,000....

I specified cruise control on my new Vauxhall Zafira but didn't get it - what should I do?

I purchased a Zafira on April 15 2013. The dealer specification described the vehicle has having cruise control, however when I returned home I discovered no cruise control on the car. I went back to the...

Why isn't the water pump on my son's Audi Quattro covered under warranty?

I have previously raised this issue with you. The waterpump of my son's Audi Quattro failed causing subsequent damage and the extended warranty company have refused the claim stating that the unit had...

Why won't the dealer help with wiring problems on my daughter's Volkswagen camper van?

You were kind enough late last year to answer my query regarding the larger engine size required to replace a failed engine in my granddaughters 1974 Volkswagen camper van. It was bought and fitted by...

Can I clarify a consumer's rights when making a private purchase?

In your reply to problems with this private purchase you stated that there are no consumer rights (I assume you meant under specific consumer legislation) against a vendor. However, law of contract does...

Your correspondent has consumer rights against a vendor if something is not sold as advertised.

As part of my economics degree course in the 1960s, I had to study Commercial Law. I was taught that according to the law of contract (not sale of goods) if any vendor advertises a product to the world...