Charged £800 for changing address on insurance - is a refund likely?

My daughter recently notified her insurer, Hastings Direct, of her change of address for the remaining three months of her insurance policy. She then received a confirmation message from Hastings, followed...

An electrical part supplied by Nissan failed after five months - are Nissan liable?

The heater resistor pack on my Nissan Note failed and was replaced by my local Nissan garage for £172. The part supplied consists of two parts, the resistor and heat sink, and the wires and plug that go...

Will Volkswagen pay for my new EGR after it was broken by the emissions fix?

My 2010 Volkswagen Golf went into limp mode after the emission fix. I paid £763 for a new EGR and have written to Volkswagen asking for a full refund. Although my car is seven years old, I've only done...

I bought a used car that wasn't fit for purpose - can I reject it for a refund?

I bought a used approved R-Class from a big Mercedes-Benz dealer around 16 months ago. The car has had a history of problems from the time I purchased it i.e. steering wheel issues and suspension problems....

Having constant electronic issues with a new car - can I reject it?

Five months ago, my daughter purchased a new Vauxhall Astra 1.0 turbo from a Vauxhall dealer. Two weeks ago she started to have major electronic problems. The ignition stayed on though the key was out...

An AA inspection found an oil leak in my new car - how do I guarantee the dealer fix it before buying?

I'm buying a 2012 Ford Mondeo Estate from a trade dealer. Before committing I decided to have an AA inspection. The inspection found oil on the lower engine cover so I've asked the dealer to have a look...

Dealer is refusing to refund for work done on a faulty van - what are our options?

I recently purchased a used Volkswagen Transporter T5 automatic from a used car dealer. The van came with very little service history and due to its mileage (130,000) we decided to have the timing belt...

Can we reject a car because the dealer lied about the service history?

My son has just purchased a Volkswagen Scirroco from a 'dealer'. We checked the service record book before purchase and the last service filled in the book did not have a garage stamp, but it was completed...

A car I sold was modified by the buyer - am I liable now it's damaged?

I'm a sole trader who recently sold an Audi A3. The buyer said they were having it remapped even though I told them it would void any warranty on the engine, clutch and gearbox. Subsequently, almost straight...

Car caught on fire after only having it a few hours - will this be on my insurance or the garage's?

We purchased a small car, for our son's first car, from a small garage for £1500. The next day it seemed to be misfiring, so I phoned the guy. He seemed very helpful and said to return it for a refund....