Volkswagen won't refund me for my broken EGR after the emissions fix,, where do I stand?

I have a 2010 Volkswagen Golf 2.0 TDI , only done 45,000 miles. The EGR value has failed twice, once at 2 and a half years and again last August, a week after the the emissions fix. I had it replaced at...

Can I get a refund from the dealership who mis-sold me a damaged Renault Captur?

I bought a year old Renault Captur at the weekend and it appears to be a nice, well-kept car. However, driving it home I noticed what looked like specks of dirt on the centre of the windscreen. On Monday...

Just repaid the lease on our Skoda Octavia and it's now stopped working - can we get our money back?

My 2012 Skoda Octavia stopped working after 4 years of ownership from new. The dealer cannot work out the fault, we repaid the lease 5 days before the car stopped working. Any chance of getting money back...

What are my legal options against a dealer who didn't tell me my Volkswagen Caddy had accident damage?

In January 2015 I purchased a used 2013 Volkswagen Caddy van (15,000 miles) from a Volkswagen branch. So far I've needed a new rear axle replaced under warranty after it was found to be bent (Feb 2016)...

Will SEAT contribute to an out of warranty gearbox repair on my 2012 Leon 1.6 TDI DSG?

I've owned my 2012 SEAT Leon SE Copa 1.6 TDI DSG for just over 1 year now. At the beginning of the month a light came on indicating a fault in the emissions control system, which was immediately followed...

What are my legal rights against a dealer who sold me a car without a service history?

My 2015 Mercedes-Benz A45 AMG was used and advertised by a dealer. The advert stated it had a performance exhaust fitted (an extra) and a full Mercedes-Benz service history (which they would provide me...

The emissions fix has ruined my 2014 Volkswagen Tiguan - where do I turn?

I purchased a Volkswagen Tiguan 2.0 diesel from new in May 2014. In October 2016 Volkswagen did the emissions update. Immediately, I noticed these issues: loss of mpg, DPF regenerating once per week, acceleration...

What car checks are done by dealers?

Can I expect that a dealer will have done a car check and will know the car history if I purchase a car from them? Can I trust them not to sell me a car that is still on finance or has been written off?...

Do you think my Volkswagen Golf's EGR failure is linked to the E189 emissions software update?

I have recently had the E189 emissions software update on my Volkswagen Golf VI 2.0 TDI. On the way from London to Cornwall the glow plug warning light started flashing and the car went into limp mode....

Is poor electric range on my new Volkswagen Passat GTE grounds for rejection?

My company car just came up for replacement. As I largely do short trips, I decided to ditch diesel and got a Volkswagen Passat GTE last week. My commute is just over 10 miles each way, so I had hoped...