Should I be charged a diagnostic fee for a vehicle under warranty?

My 2014 Nissan Note Tekna has developed a nasty suspension creaking sound. I understand from the Note drivers forum that this is an issue with 2014 Notes - front anti roll bar bushes are a known problem...

What do I do if the dealer who sold me a faulty car refuses to respond to my refund request?

I purchased a faulty car from a garage and, after discovering this, told the garage that I wanted a refund under the Consumer Rights Act 2015 because the car is not fit for purpose. We only had the car...

What are my rights if I bought a used van with an undisclosed worn clutch?

I bought an SWB van from the dealer on 19 January 2017. It had a full service history, 123,000 miles and I paid £2400 with VAT. I drove home and left it over weekend but when I drove it on 23 January...

Should we change our car's timing belt because of an oil leak?

My wife's 2002 Ford Focus 1.6 was bought second hand just over 2 weeks ago. We noticed a small amount of oil leaking from the engine, and took it to a repair shop. They looked and said they couldn't find...

Is it illegal for an auction house to sell a clocked vehicle?

Is it illegal for an auction house to sell a clocked vehicle?

I think I've been mis-sold a car - what should I do?

In September 2016 I bought a new Land Rover Discovery Sport. I test drove the car at one dealer but bought from a different one who offered a better price. I selected the HSE model having been told at...

Are Mercedes-Benz starting to soften on the GLC steering issue?

Please see excerpt below from review of Mercedes-Benz E43 AMG Estate by pistonheads.com. Seems to be in line with the GLC, GLC Coupe 4-Matic full-lock steering issues. Note the final sentence. "As in...

What do I do if the emissions fix messed up my 2009 SEAT Exeo?

3 weeks after the emissions fix to my 2009 SEAT Exeo 170 estate, the glow plug warning light flashed continuously and limp mode activated. I visited the the SEAT main dealer twice which resulted in the...

Can I hold a garage that serviced my car liable for engine failure?

I bought my Ford C-Max 1.5d in Italy in December 2015 and registered then in UK (where I live) in April 2016, therefore still under warranty. I took the car for a service at an independent garage, with...

Should Volkswagen contribute towards the broken EGR on my Golf 1.6?

My 2010 Volkswagen Golf 1.6 TDI needed EGR replacement in December 2016 after 51,000 miles. The dealer quoted £1200 plus to replace but, as a valued customer, he reduced the cost to £400. I then asked...