An engine replacement for my van has taken seven weeks to sort out - is that fair?

My 2014 Ford Transit is fully serviced, but blew a piston (or that's what we were told). The issue happened with six weeks warranty left, but I've been waiting nearly seven weeks for new engine. Ford refuse...

A dealer sold me a car that was damaged in an accident - is this legal?

I purchased a used 2014 Audi A5 from a main Audi dealer eight months ago. The car has been leaking water into the boot where the electrics are, so I took the car back to the Audi dealer. They concluded...

Our newly-bought, used Mazda CX-5 is emitting white smoke - what should we do?

We've recently purchased a 2014 Mazda CX-5 2.0 petrol with 108,000 miles on the clock. On the day of the purchase, we pointed out some white smoke coming from the exhaust, only for it to be explained away...

Ford refused to replace the DMF in our Ford Transit under warranty - why is this?

Our two year old Ford Transit Connect has just had to have a new dual mass fly wheel in it. Ford refused to change it under warranty because they said there were burn marks on the fly wheel, and it just...

I bought am ex-demo car and the clutch has failed after 5500 miles - should the dealer repair it for free?

On 1 June 2017, I bought a Nissan Qashqai ex-demonstration car with 2000 miles from a Nissan main dealer. The clutch failed last week, so I took it in to the same dealer for repair. The car has now done...

My BMW garage is charging £276 for an oil change - should I shop around?

Following your advice about changing the oil after 10,000 miles or annually, I called my BMW garage to book my 1 Series in. The service reception seemed very surprised at my request and reiterated the...

The dealer damaged my car by over-tightening the wheel nuts, but they refuse to cover the cost - what do I do now?

I have a 2011 Ford Focus, which I bought from a main dealer in February. I went to get an MoT and knew that I would need new tyres. The garage tried to remove the locking wheel nuts on all four wheels,...

My Nissan Navara failed the MoT for a corroded chassis - what do I do?

My Nissan Navara failed the MoT due to a corroded chassis. Nissan said that they will not fix it because it's seven weeks past the warranty year. I purchased it new in 2005 and loads of Navara have this...

My new Skoda Superb Estate's Front Assist feature won't work - should Skoda fix it under warranty?

I bought a new Skoda Superb Estate seven months ago. When driving a few weeks ago, a warning light appeared on the dashboard saying 'Front Assist Not Available'. The light has been on ever since. My local...

I bought an extended warranty - why are the garage now refusing to repair my faulty car?

I purchased a vehicle off a garage which came with three months free warranty, but they offered a further three months for an extra £100. Without knowing, I'd purchased a six month warranty with Autogroup....