An accident management firm are forcing me to buy a new car - is this fair?

I was involved in a no fault accident. I took my claim to an accident management company, they gave me a hire vehicle and all was well. My car was written off as Cat N and I was offered a settlement from...

I'm being charged for a new windscreen on a van I hired - what should I do?

I hired a van to move house, but I'm now being charged for a replacement heated windscreen because of a 7mm x 3mm stone chip (which I believe could have been repaired). I was told when collecting the vehicle...

I was in a car accident that wasn't my fault - so why won't my insurer give me my excess back?

I had an accident in October, I was not at fault. It has been shambolic from the start. I saw in one of your columns an article about Tort law, which I thought also applied to me. My car was a write off...

We will be travelling the UK for four months - is it cheapest to buy, rent or hire a car?

We are heading to the UK, from Australia, for four months to do a few house swaps with some lovely English folk from various parts of the UK. During our time there we are wanting to have the freedom of...

I returned a hire car with a small scratch on the painted bumper - have I been ripped off on the £300 repair costs?

I returned a hire car last month with a small scratch on the painted plastic bumper. Having rejected the rip-off insurance I fully expected to pay for the repair however not the £300 they charged me. We...

If I make a claim on car rental insurance cover, does it affect my premiums for my personal car insurance?

If I make a claim on car rental insurance cover, does it affect my premiums for my personal car insurance?

I was charged by a French car hire company for a driving violation - is this a scam?

I hired a car at Toulouse airport for 10 days in June. I'm unaware of any traffic violation during the hire, but late in July I received a letter from the car hire company telling me that they gave my...

A bus reversed into my sister's car - should she claim through her own insurance?

A school bus reversed into my sister's car while she was dropping off her grandchildren at school. She sounded her horn before the collision but the driver then drove off. While still in a state of shock,...

I had a courtesy car after an accident - why is the insurer now refusing to cover the hire car costs?

I had an accident in May and was advised by my local garage to contact an accident management company. They replaced my damaged Audi A6 with a BMW 5 Series courtesy car. I signed documents, but failed...

My car is unusable because my insurer can't source a replacement window - do I have any recourse?

My Ford Ka+ suffered a broken driver's door window nearly two weeks ago, presumably at the hands of vandals. My insurer uses AutoGlass to cover glass repair and replacement, but AutoGlass tell me they...