I recently bought an approved used BMW that's very faulty - what are my rights?

On 1 October 2017, I purchased a BMW 5 Series (approved used from a BMW dealership. Since then the car has been in for repairs three times. It shut down on the motorway, had warped front discs and split...

A van I'm interested in buying is priced lower than expected - should I get an RAC inspection done?

I'm looking at buying a van and have narrowed it down to either a Ford Transit Custom or Mercedes-Benz Vito, on a 13-plate with good options. I want it to tow my caravan, but I've been told the Vito sits...

What is the minimum guarantee period on a used car?

What is a dealer's minimum guarantee period for a car costing £3500?

I asked for 50,000 miles per year on a PCP contract - the dealer has only given me 8000, what are my rights?

I bought a car and requested 40,000 - 50,000 miles per annum on a PCP term. This is also shown in an email to the dealership. However, it’s come to light that I have only been given 8000 per annum. What...

We bought an electric car but it doesn't have the range that was promised - can we reject it?

My niece traded in a diesel 2013 Audi A1 for £6600 against a 2015 Nissan Leaf on PCP a week ago. This was on the basis that the Leaf would perform at least 70 to 80 miles driving. The car is supplied through...

Our newly bought car failed after six weeks - the dealer refuses liability, but do we have a case?

I recently bought Volkswagen Scirrocco 1.4 TSI for my son. It has had two previous owners and was bought from a second hand car dealer with 39,000 miles on the clock (sadly not a Volkswagen dealer). In...

Previous crash damage was not disclosed on a car I now own - what are my rights?

In December 2016, I purchased a 2015 Ford S-Max from a Ford dealer. The vehicle was Ford Direct with a two year, unlimited mileage warranty. Recently my car was hit by another vehicle. When I took the...

We were charged £750 for a new EGR on an Audi A3 we'd owned for seven months - is this fair?

My daughter recently bought an 2010 Audi A3 TDI. It cost £6500 and she had it for seven months when the EGR valve needed replacing. We took it back to the dealers and they charged her £750 to replace it....

I recently bought a faulty Volvo V50 - the dealer won't respond to me, so how can I reject the car?

I bought 2009 Volvo V50 on 11 November and it went to my Volvo garage for a service on 21 November. Pre-service showed numerous faults, some serious. I have contacted the trader asking for my money back...

The installation of a black box ruined my son's car - what should we do?

My son bought a new Volkswagen Golf GTE in September for his commute to work. He changed his insurance to an RAC policy with compulsory Black Box. The car had played up a bit in the last few weeks and...