I paid extra for DAB radio in my campervan - is it fair that four months later it still isn't fitted?

I took delivery of a new Volkswagen California Beach on 15 September 2017 and paid extra for a DAB radio (£350 plus VAT). I live in Bath but bought it from a Volkswagen van centre in Poole. No one told...

Our newly-bought, used Mazda CX-5 is emitting white smoke - what should we do?

We've recently purchased a 2014 Mazda CX-5 2.0 petrol with 108,000 miles on the clock. On the day of the purchase, we pointed out some white smoke coming from the exhaust, only for it to be explained away...

Can I reject my secondhand diesel because the DPF light keeps coming on?

I’ve recently bought a used car on finance with a deposit of £1000. On day three of having the car (less than 50 miles later), the engine management light came on. I rang the dealership and took it in....

Is it acceptable for the AA not to refund an unused breakdown subscription?

How acceptable is it for the AA to refuse to refund an unused breakdown subscription? Our AA breakdown subscription was 'suspended' by the AA in 2014, on purchasing a newer car which had the manufacturers'...

I bought am ex-demo car and the clutch has failed after 5500 miles - should the dealer repair it for free?

On 1 June 2017, I bought a Nissan Qashqai ex-demonstration car with 2000 miles from a Nissan main dealer. The clutch failed last week, so I took it in to the same dealer for repair. The car has now done...

We bought a faulty 2006 BMW X3 - does the dealer need to refund us if he won't fix it?

We bought a 2006 BMW X3 six weeks ago. It recently lost power while my wife was driving and it whines when accelerating. I called the dealership where we got it from and then took it to them to look at....

My SEAT Leon has a design fault - are SEAT obligated to fix it even though it was serviced elsewhere?

I have a 2013 Seat Leon Estate 1.4 TSI. It has a fault code P334B/013131. This is the later design of actuator, which does not have the vacuum control pipes but is driven by the ECU. It appears that the...

Would a high mileage van be reliable?

I want to buy a secondhand 1.6-litre 2014 Citroen Berlingo or Peugeot Partner for my dog care business. The guy in the garage advised that a 60,000 mile van would be okay and last for ages. He said I shouldn’t...

A dealer manually cleared fault codes from a faulty car I purchased - does he now have to accept my refund request?

I purchased a 2007 Citroen C4 Picasso on December 1 2017. I quickly found the car would judder, hesitate on pulling away and cut out on me. I informed the garage of this, and they said that was normal...

I bought a faulty car and want to reject it - do I have to let the garage attempt to fix it first?

I bought a 2014 Audi A3 S-Line from Norwich Audi, they delivered it to me in Coventry, sight unseen and from the day I received the car it had an unusual noise coming from the engine. They directed me...