What is the best way to counteract the excessive demands for excess damage waiver cover on hire cars?

I will be hiring a car in Australia next month. What is the best way to counteract the excessive demands for excess damage waiver cover?

I'm being charged for damage to a hire car sat nav that I didn't even use - what can I do?

I hired a car through 'Firefly' at Malaga Airport. The car's damage report sheet arrived blank and as such I had to go around the car marking any faults. I returned the car and they agreed to refund me...

A hire car firm claims a car was returned late and has charged for it - what can we do?

An Australian friend hired a car in UK and was upgraded. The car was returned in perfect order with a tank of fuel and he has copies of the contract and documentation. Back in Australia, money was taken...

What's the best way for an American to arrange insurance in the UK?

My daughter is visiting from the US, where she holds a full American driving licence. She holds a full UK licence, but the address is incorrect and she can't renew in the US without a UK address. I would...

I was given a hire car after an accident - am I responsible for the £2784 bill if the other insurer refuses to pay out?

On 8 August 2017, my car was hit from behind while my husband was driving. The other party fully accepted liability. When reporting the incident to Saga, I was passed onto Claimfast and I spent the best...

An accident management firm are forcing me to buy a new car - is this fair?

I was involved in a no fault accident. I took my claim to an accident management company, they gave me a hire vehicle and all was well. My car was written off as Cat N and I was offered a settlement from...

I'm being charged for a new windscreen on a van I hired - what should I do?

I hired a van to move house, but I'm now being charged for a replacement heated windscreen because of a 7mm x 3mm stone chip (which I believe could have been repaired). I was told when collecting the vehicle...

I was in a car accident that wasn't my fault - so why won't my insurer give me my excess back?

I had an accident in October, I was not at fault. It has been shambolic from the start. I saw in one of your columns an article about Tort law, which I thought also applied to me. My car was a write off...

We will be travelling the UK for four months - is it cheapest to buy, rent or hire a car?

We are heading to the UK, from Australia, for four months to do a few house swaps with some lovely English folk from various parts of the UK. During our time there we are wanting to have the freedom of...

I returned a hire car with a small scratch on the painted bumper - have I been ripped off on the £300 repair costs?

I returned a hire car last month with a small scratch on the painted plastic bumper. Having rejected the rip-off insurance I fully expected to pay for the repair however not the £300 they charged me. We...