On 8 August 2017, my car was hit from behind while my husband was driving. The other party fully accepted liability. When reporting the incident to Saga, I was passed onto Claimfast and I spent the best part of three hours on the phone going over the details. I was finally passed onto Enterprise Car Hire to arrange a replacement vehicle. The hire was for 10 days and, of course, now the third party insurers are refusing to pay the charges of £2784, which includes £1136 for the reduction in the vehicle’s value. I only discovered these charges last week when their solicitors sent me a case information pack to complete. So, could you let me know if I am now committed to helping Claimfast in their pursuit of these charges? I'm not really comfortable with assisting such an organisation in this respect, and would be very grateful of your advice as soon as possible.