Do I have to accept a refund for a car that I want repaired?

Can I insist on a dealer repairing a car instead of refunding me? I bought a BMW i3 from a used car supermarket. It developed a major, complicated drive train fault on day one. The dealer and I agreed...

What consumer rights does a buyer have when purchasing a classic car from a dealer?

What consumer rights does a buyer have when purchasing an older, or classic, vehicle from a dealer? For example, if the advertisement states that the car has been fitted with new or reconditioned parts,...

The clutch is slipping on a used car we bought four months ago - should the warranty cover this?

I purchased a second hand 2014 A5 Sportback in October 2017. We received a six month warranty with the car and now the clutch is slipping. The warranty company are stating that the clutch has to be completely...

A used car I bought a few months ago needs a new head gasket - what are my consumer rights?

I bought a 2014 Ford Focus on 30 Aug 2017, which only came with a three month warranty. Today I've been told it needs a new head gasket. Where do I stand with regards to liability and my consumer rights?

A dealer sold me a car that was damaged in an accident - is this legal?

I purchased a used 2014 Audi A5 from a main Audi dealer eight months ago. The car has been leaking water into the boot where the electrics are, so I took the car back to the Audi dealer. They concluded...

I paid extra for DAB radio in my campervan - is it fair that four months later it still isn't fitted?

I took delivery of a new Volkswagen California Beach on 15 September 2017 and paid extra for a DAB radio (£350 plus VAT). I live in Bath but bought it from a Volkswagen van centre in Poole. No one told...

Our newly-bought, used Mazda CX-5 is emitting white smoke - what should we do?

We've recently purchased a 2014 Mazda CX-5 2.0 petrol with 108,000 miles on the clock. On the day of the purchase, we pointed out some white smoke coming from the exhaust, only for it to be explained away...

Can I reject my secondhand diesel because the DPF light keeps coming on?

I’ve recently bought a used car on finance with a deposit of £1000. On day three of having the car (less than 50 miles later), the engine management light came on. I rang the dealership and took it in....

Is it acceptable for the AA not to refund an unused breakdown subscription?

How acceptable is it for the AA to refuse to refund an unused breakdown subscription? Our AA breakdown subscription was 'suspended' by the AA in 2014, on purchasing a newer car which had the manufacturers'...

I bought am ex-demo car and the clutch has failed after 5500 miles - should the dealer repair it for free?

On 1 June 2017, I bought a Nissan Qashqai ex-demonstration car with 2000 miles from a Nissan main dealer. The clutch failed last week, so I took it in to the same dealer for repair. The car has now done...